Patient/client grievance procedure requirements extracted from each state's regulations, by level of care.
| State | Level of Care | Acknowledge | Resolve | Written Response | Appeals | Who Can File | Citation |
|---|---|---|---|---|---|---|---|
| AL | Community Mental Health Center (CMHC) | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | SUD Detoxification / Withdrawal Management | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | IDD Community / HCBS | — | — | — | — | recipients, or other interested persons | Ala. Admin. Code r. 580-8-38 |
| AL | IDD Day Habilitation / Day Program | — | — | — | — | recipients, or other interested persons | Ala. Admin. Code r. 580-8-38 |
| AL | IDD Residential / ICF-IID | — | — | — | — | recipients, or other interested persons | Ala. Admin. Code r. 580-8-38 |
| AL | Mental Health IOP (Intensive Outpatient) | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Mental Health PHP (Partial Hospitalization) | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Mental Health Residential | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Opioid Treatment Program (OTP) | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Outpatient (MH & SUD) | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Psychiatric Residential Treatment Facility (PRTF) | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Psychiatric Facility | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Substance Use IOP (Intensive Outpatient) | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Substance Use PHP (Partial Hospitalization) | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AL | Substance Use Residential | — | — | ✓ | — | recipient; legal guardian of a minor (except where minor is at or above age 16 and chooses not to involve parents); family members of a minor | Ala. Admin. Code r. 580-2-20 |
| Written response note: Written notification must be in the recipient's preferred language and in a manner understood by the recipient; grievance policies must be provided in writing to legal guardians of minors and family members of minors.. | |||||||
| AR | SUD Detoxification / Withdrawal Management | — | no later than the board's next scheduled meeting (for grievances reviewed by the governing board); otherwise in accordance with the program's policies and procedures | — | ✓ no later than the board's next scheduled meeting | clients | Rule 016.23.10-003 - Licensure Standards for Alcohol and Other Drug Abuse Treatment Programs |
| Filing deadline: a reasonable specific deadline for completing the process. Appeals: Clients have the right to appeal treatment decisions made by staff in accordance with the program's grievance policy.. | |||||||
| AR | IDD Community / HCBS | — | time frames that are adequate for prompt consideration and that result in timely decisions for the person served | ✓ | ✓ | persons served (families/parents/guardians) | Rule 016.05.07-003 - Certification Standards for Early Intervention Services |
| Written response note: The procedure must be written; the organization must implement a written procedure concerning formal complaints specifying that action will not result in retaliation or barriers to services and how efforts will be made to resolve complaints.. Appeals: The individual has been notified of their right to appeal according to DDS Policy 1076; the provider must provide a copy of the appeal procedure for decisions made by the organization.. | |||||||
| AR | IDD Day Habilitation / Day Program | — | Time frames that are adequate for prompt consideration and that result in timely decisions for the person served | ✓ | ✓ | persons served (individuals), parent, or guardian | Rule 016.05.07-004 - Certification Standards for ACS Waiver Services |
| Written response note: Procedures for written notification regarding the actions to be taken to address the complaint are required.. Appeals: Levels of review must be specified, including availability of external review; individual has right to appeal to DDS under DDS Policy 1076.. | |||||||
| AR | IDD Residential / ICF-IID | — | within five (5) working days of the meeting | ✓ | ✓ within ten (10) working days by filing an appeal with the DDS Director; within fifteen (15) working days of receiving appeal, the DDS Director shall schedule and conduct a meeting; within five (5) working days of the meeting, a written decision shall be r | an individual, or an individual's guardian, or legal representative | Rule 016.05.09-001 - DDS Policy 1086 - Human Development Center Admission and Discharge Rules |
| Filing deadline: within ten (10) working days of the receipt of notification of a decision. Written response note: a written decision shall be made and submitted to all parties; meeting shall be recorded; all parties notified of meeting date, time and location in writing with telephone follow-up. Appeals: First appeal to HDC Superintendent within 10 working days; if dissatisfied, second appeal to DDS Director within 10 working days of Superintendent decision; DDS Director decision is final agency action.. | |||||||
| AR | Opioid Treatment Program (OTP) | — | no later than the board's next scheduled meeting (for grievances reviewed by the governing board); otherwise in accordance with the program's policies and procedures | ✓ | ✓ no later than the board's next scheduled meeting | clients | Rule 016.23.10-003 - Licensure Standards for Alcohol and Other Drug Abuse Treatment Programs |
| Filing deadline: a reasonable specific deadline for completing the process. Written response note: Upon discharge, the Program shall provide a written statement containing the reason(s) for discharge, written notice of the right to request review, and a copy of the appeal procedures.. Appeals: Clients have the right to appeal treatment decisions made by staff in accordance with the program's grievance policy.. | |||||||
| AR | Outpatient (MH & SUD) | — | no later than the board's next scheduled meeting (for grievances reviewed by the governing board); otherwise in accordance with the program's policies and procedures | — | ✓ | clients | Rule 016.23.10-003 - Licensure Standards for Alcohol and Other Drug Abuse Treatment Programs |
| Filing deadline: a reasonable specific deadline for completing the process. Appeals: Clients have the right to appeal treatment decisions made by staff in accordance with the program's grievance policy.. | |||||||
| AR | Substance Use IOP (Intensive Outpatient) | — | no later than the board's next scheduled meeting (for grievances reviewed by the governing board); otherwise in accordance with the program's policies and procedures | — | ✓ no later than the board's next scheduled meeting | clients | Rule 016.23.10-003 - Licensure Standards for Alcohol and Other Drug Abuse Treatment Programs |
| Filing deadline: a reasonable specific deadline for completing the process. Appeals: Clients have the right to appeal treatment decisions made by staff in accordance with the program's grievance policy.. | |||||||
| AR | Substance Use PHP (Partial Hospitalization) | — | no later than the board's next scheduled meeting (for grievances reviewed by the governing board); otherwise in accordance with the program's policies and procedures | — | ✓ no later than the board's next scheduled meeting | clients | Rule 016.23.10-003 - Licensure Standards for Alcohol and Other Drug Abuse Treatment Programs |
| Filing deadline: a reasonable specific deadline for completing the process. Appeals: Clients have the right to appeal treatment decisions made by staff in accordance with the program's grievance policy.. | |||||||
| AR | Substance Use Residential | — | no later than the board's next scheduled meeting (for grievances reviewed by the governing board); otherwise in accordance with the program's policies and procedures | — | ✓ no later than the board's next scheduled meeting | clients | Rule 016.23.10-003 - Licensure Standards for Alcohol and Other Drug Abuse Treatment Programs |
| Filing deadline: a reasonable specific deadline for completing the process. Appeals: Clients have the right to appeal treatment decisions made by staff in accordance with the program's grievance policy.. | |||||||
| AZ | Applied Behavior Analysis | — | — | — | — | a client, guardian, human rights advocate, Independent Oversight Committee, State Protection and Advocacy System, designated representative, or any other concerned person | § R9-21-402 - General |
| AZ | Certified Community Behavioral Health Clinic (CCBHC) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Community Mental Health Center (CMHC) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | SUD Detoxification / Withdrawal Management | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | IDD Community / HCBS | — | within 30 calendar days of receipt of the request | ✓ | — | a client, guardian, human rights advocate, Independent Oversight Committee, State Protection and Advocacy System, designated representative, or any other concerned person | § R9-21-402 - General |
| Filing deadline: within 35 calendar days of the decision or disagreement; or within 60 calendar days if the District Program Manager takes no action. Written response note: The Division's Compliance and Review Unit shall render a written decision within 30 calendar days of receipt of the request.. | |||||||
| AZ | IDD Day Habilitation / Day Program | — | — | — | — | a client, guardian, human rights advocate, Independent Oversight Committee, State Protection and Advocacy System, designated representative, or any other concerned person | § R9-21-402 - General |
| AZ | IDD Residential / ICF-IID | — | — | — | — | a client, guardian, human rights advocate, Independent Oversight Committee, State Protection and Advocacy System, designated representative, or any other concerned person | § R9-21-402 - General |
| AZ | Mental Health IOP (Intensive Outpatient) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Mental Health PHP (Partial Hospitalization) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Mental Health Residential | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Opioid Treatment Program (OTP) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Outpatient (MH & SUD) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Psychiatric Residential Treatment Facility (PRTF) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Psychiatric Facility | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Substance Use IOP (Intensive Outpatient) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Substance Use PHP (Partial Hospitalization) | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| AZ | Substance Use Residential | Within five days of receipt of an appeal, the health plan shall inform the client in writing that the appeal has been received | Within seven days of receipt of the notice of appeal, the health plan shall hold an informal conference | ✓ | ✓ Within 15 days of notification from the health plan, the Administration shall hold an informal conference | The client, the client's or applicant's guardian, the client's or applicant's designated representative, or a service provider of the client (with client/guardian permission) | § R9-21-401 - Appeals |
| Filing deadline: within 60 days of the decision, report, plan, or action being appealed. Written response note: Written notice shall include a statement of the nature of the appeal, the issues involved, the resolution achieved, and the date by which the resolution will be implemented. Appeals: If the informal conference with the health plan does not resolve the dispute, the matter may be further appealed to the Administration for an informal conference; if still unresolved, an administrative hearing may be requested under A.R.S. § 41-1092.03. | |||||||
| CA | Community Mental Health Center (CMHC) | Acknowledge the receipt of each grievance, appeal, and expedited appeal to the beneficiary in writing. | within 60 calendar days of receipt of the grievance, extendable by up to 14 calendar days | ✓ | ✓ | beneficiary, a person authorized by the beneficiary to act on their behalf (including a provider), or the beneficiary's legal representative | § 1850.205 - General Provisions |
| Written response note: Written acknowledgment of receipt is required; final disposition date must be recorded in the grievance and appeal log or another central location, and providers cited or involved must be notified of final disposition.. Appeals: An appeal process and an expedited appeal process are required under Sections 1850.207 and 1850.208 respectively; beneficiaries also have access to fair hearings after exhaustion of the appeal or expedited appeal process.. | |||||||
| CA | IDD Residential / ICF-IID | — | within two working days | — | ✓ within five working days to director; if unresolved within ten working days, referred to Patients' Rights Specialist | any patient/resident who believes a right of his/hers has been abused, punitively withheld, or unreasonably denied | § 864 - Complaint Procedure |
| Appeals: If dissatisfied, matter referred within five working days to local mental health director (MH) or regional center director (IDD); if unresolved within ten working days, referred to Patients' Rights Specialist, Dept. of Health; further appeal may be made to the Director of State Department of Health or designee.. | |||||||
| CA | Mental Health IOP (Intensive Outpatient) | Acknowledge the receipt of each grievance, appeal, and expedited appeal to the beneficiary in writing. | — | ✓ | ✓ | beneficiary, a person authorized by the beneficiary to act on their behalf (including a provider), or the beneficiary's legal representative | § 1850.205 - General Provisions |
| Written response note: Written acknowledgment of receipt is required; final disposition date must be recorded in the grievance and appeal log or another central location, and providers cited or involved must be notified of final disposition.. Appeals: An appeal process and an expedited appeal process are required under Sections 1850.207 and 1850.208 respectively; beneficiaries also have access to fair hearings after exhaustion of the appeal or expedited appeal process.. | |||||||
| CA | Mental Health PHP (Partial Hospitalization) | Acknowledge the receipt of each grievance, appeal, and expedited appeal to the beneficiary in writing. | — | ✓ | ✓ | beneficiary, a person authorized by the beneficiary to act on their behalf (including a provider), or the beneficiary's legal representative | § 1850.205 - General Provisions |
| Written response note: Written acknowledgment of receipt is required; final disposition date must be recorded in the grievance and appeal log or another central location, and providers cited or involved must be notified of final disposition.. Appeals: An appeal process and an expedited appeal process are required under Sections 1850.207 and 1850.208 respectively; beneficiaries also have access to fair hearings after exhaustion of the appeal or expedited appeal process.. | |||||||
| CA | Mental Health Residential | Acknowledge the receipt of each grievance, appeal, and expedited appeal to the beneficiary in writing. | within two working days | ✓ | ✓ within five working days to director; if unresolved within ten working days, referred to Patients' Rights Specialist | beneficiary, a person authorized by the beneficiary to act on their behalf (including a provider), or the beneficiary's legal representative | § 1850.205 - General Provisions |
| Written response note: Written acknowledgment of receipt is required; final disposition date must be recorded in the grievance and appeal log or another central location, and providers cited or involved must be notified of final disposition.. Appeals: An appeal process and an expedited appeal process are required under Sections 1850.207 and 1850.208 respectively; beneficiaries also have access to fair hearings after exhaustion of the appeal or expedited appeal process.. | |||||||
| CA | Outpatient (MH & SUD) | Acknowledge the receipt of each grievance, appeal, and expedited appeal to the beneficiary in writing. | — | ✓ | ✓ | beneficiary, a person authorized by the beneficiary to act on their behalf (including a provider), or the beneficiary's legal representative | § 1850.205 - General Provisions |
| Written response note: Written acknowledgment of receipt is required; final disposition date must be recorded in the grievance and appeal log or another central location, and providers cited or involved must be notified of final disposition.. Appeals: An appeal process and an expedited appeal process are required under Sections 1850.207 and 1850.208 respectively; beneficiaries also have access to fair hearings after exhaustion of the appeal or expedited appeal process.. | |||||||
| CA | Psychiatric Residential Treatment Facility (PRTF) | Acknowledge the receipt of each grievance, appeal, and expedited appeal to the beneficiary in writing. | within two working days (initial action by county patients' rights advocate); within ten (10) working days (local mental health director) | ✓ | ✓ within five (5) working days to local mental health director; within ten (10) working days to patients' rights specialist | any child who believes a right of his has been abused, punitively withheld or unreasonably denied | § 1933 - Complaint Procedures |
| Written response note: Written acknowledgment of receipt is required; final disposition date must be recorded in the grievance and appeal log or another central location, and providers cited or involved must be notified of final disposition.. Appeals: If unresolved by county patients' rights advocate, referred within 5 working days to local mental health director or regional center director; if unresolved within 10 working days, referred to patients' rights specialist at the Department; appeal of that resolution may be made to the Director of the Department or designee.. | |||||||
| CA | Psychiatric Facility | Acknowledge the receipt of each grievance, appeal, and expedited appeal to the beneficiary in writing. | — | ✓ | ✓ | beneficiary, a person authorized by the beneficiary to act on their behalf (including a provider), or the beneficiary's legal representative | § 1850.205 - General Provisions |
| Written response note: Written acknowledgment of receipt is required; final disposition date must be recorded in the grievance and appeal log or another central location, and providers cited or involved must be notified of final disposition.. Appeals: An appeal process and an expedited appeal process are required under Sections 1850.207 and 1850.208 respectively; beneficiaries also have access to fair hearings after exhaustion of the appeal or expedited appeal process.. | |||||||
| CO | Applied Behavior Analysis | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Certified Community Behavioral Health Clinic (CCBHC) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Community Mental Health Center (CMHC) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | SUD Detoxification / Withdrawal Management | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | IDD Community / HCBS | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | IDD Day Habilitation / Day Program | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | IDD Residential / ICF-IID | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Mental Health IOP (Intensive Outpatient) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Mental Health PHP (Partial Hospitalization) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Mental Health Residential | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Opioid Treatment Program (OTP) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Outpatient (MH & SUD) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Psychiatric Residential Treatment Facility (PRTF) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Psychiatric Facility | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Substance Use IOP (Intensive Outpatient) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Substance Use PHP (Partial Hospitalization) | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CO | Substance Use Residential | — | no later than thirty (30) business days from submission of the dispute | ✓ | ✓ | each individual or, when applicable, the individual's designated representative | 2 CCR 502-1 |
| Written response note: If the dispute is received verbally, the representative shall create a written documentation of the dispute. Response must be provided within 30 business days.. Appeals: Individuals who have submitted a dispute verbally or in writing may also submit a grievance to the BHA (Behavioral Health Administration). The BHE must provide information about how to submit a grievance to the BHA. External appeal contacts may include the Colorado Department of Regulatory Agencies, CDPHE, HCPF, or the governor's designated protection and advocacy system.. | |||||||
| CT | Community Mental Health Center (CMHC) | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | a client or by a person authorized by law to act on behalf of the client | RCSA 17a-451(t) |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | SUD Detoxification / Withdrawal Management | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | service recipient (client receiving services from a Commission-funded program) | RCSA 17-226d |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Mental Health IOP (Intensive Outpatient) | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | a client or by a person authorized by law to act on behalf of the client | RCSA 17a-451(t) |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Mental Health PHP (Partial Hospitalization) | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | a client or by a person authorized by law to act on behalf of the client | RCSA 17a-451(t) |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Mental Health Residential | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | a client or by a person authorized by law to act on behalf of the client | RCSA 17a-451(t) |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Opioid Treatment Program (OTP) | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | service recipient (client receiving services from a Commission-funded program) | RCSA 17-226d |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Outpatient (MH & SUD) | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | service recipient (client receiving services from a Commission-funded program) | RCSA 17-226d |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Psychiatric Residential Treatment Facility (PRTF) | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | a client or by a person authorized by law to act on behalf of the client | RCSA 17a-451(t) |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Psychiatric Facility | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | a client or by a person authorized by law to act on behalf of the client | RCSA 17a-451(t) |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Substance Use IOP (Intensive Outpatient) | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | service recipient (client receiving services from a Commission-funded program) | RCSA 17-226d |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Substance Use PHP (Partial Hospitalization) | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | service recipient (client receiving services from a Commission-funded program) | RCSA 17-226d |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||
| CT | Substance Use Residential | Not later than seven days after the filing of a grievance | not later than twenty-one calendar days after receipt of a grievance, unless the head of the covered service provider authorizes an additional fifteen calendar days, with written notice to the client | ✓ | ✓ not later than fifteen business days after the client's receipt of the covered service provider's decision for further review; not later than thirty calendar days after the date of mailing of the final determination for a hearing request | service recipient (client receiving services from a Commission-funded program) | RCSA 17-226d |
| Filing deadline: not later than forty-five calendar days after the receipt of notice of the action complained of, unless good cause is shown for a late filing. Written response note: Written proposals and reports required from client rights officer; written notice to client required if extension of 15 additional calendar days is authorized; written notice of referral required if suspected violation is identified.. Appeals: Further review by an official designated by the Commissioner who examines the written decision of the head of the covered service provider; thereafter a fair hearing before a hearing officer appointed by the Commissioner is available, with a final decision issued by the Commissioner.. | |||||||