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HAR 11-175.1

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11-175.1 Mental Health and Substance Use System

Jurisdiction: HI Agency: Hawaii Department of Health, Behavioral Health Administration
MH_RESIDENTIAL (100%) PSYCH_FACILITY (100%) SUD_RESIDENTIAL (80%)
Plain-English summary

This chapter establishes Hawaii's integrated mental health and substance use system administered by the Department of Health, covering psychiatric facilities and community-based services for adults with serious mental illness, persons court-ordered for evaluation, persons in department custody, and persons in crisis. It sets out the system's purpose, definitions, advisory bodies, service area structures, consumer rights, and planning requirements. Operators of psychiatric facilities and residential treatment facilities must comply with standards for service delivery, utilization management, discharge planning, and consumer rights including rights related to treatment, privacy, and freedom from restraint and seclusion.

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Regulation text
DEPARTMENT OF HEALTH 
 
Repeal of Chapter 11-175 and 
Adoption of Chapter 11-175.1 
Hawaii Administrative Rules 

( ) 

SUMMARY 

1. Chapter 11-175, Hawaii Administrative Rules, 
entitled "Mental Health and Substance Abuse System", is 
repealed. 
 
2. Chapter 11-175.1, Hawaii Administrative 
Rules, entitled "Mental Health and Substance Use 
System", is adopted. 

HAWAII ADMINISTRATIVE RULES 

TITLE 11 

DEPARTMENT OF HEALTH 

CHAPTER 175 

MENTAL HEALTH AND SUBSTANCE ABUSE SYSTEM 

REPEALED 

§§11-175-1 to 11-175-80 Repealed. [R ] 

175.1-1 
HAWAII ADMINISTRATIVE RULES 

TITLE 11 

DEPARTMENT OF HEALTH 

CHAPTER 175.1 

MENTAL HEALTH AND SUBSTANCE USE SYSTEM 

 Subchapter 1 Purpose and Definitions 
 
§11-175.1-1 Purpose 
§11-175.1-2 Definitions 
§§11-175.1-3 to 11-175.1-4 (Reserved) 
 
 Subchapter 2 Advisory Bodies and Service Areas 
 
§11-175.1-5 State council on mental health 
§11-175.1-6 Composition of council 
§11-175.1-7 Vacancies on the council 
§11-175.1-8 Designation of service areas 
§11-175.1-9 Service area 
§11-175.1-10 Service area boards 
§11-175.1-11 Composition of service area boards 
§11-175.1-12 Vacancies on the service area board 
§§11-175.1-13 to 11-175.1-15 (Reserved) 
 
 Subchapter 3 Services 
 
§11-175.1-16 General requirements for service 
 delivery 
§11-175.1-17 Continuum of services 
§11-175.1-18 Locations of service delivery 
§11-175.1-19 Eligibility criteria service elements 
 and standards
 
175.1-2 
§11-175.1-20 Discharge from psychiatric facility 
 and residential treatment 
 facilities 
§11-175.1-21 Additional standards for all services 
§11-175.1-22 Utilization management 
§11-175.1-23 Monitoring, evaluation, and 
 accountability 
§§11-175.1-24 to 11-175.1-27 (Reserved) 
 
 Subchapter 4 Planning 
 
§11-175.1-28 Planning needs assessment 
§11-175.1-29 Community-based planning 
§11-175.1-30 Statewide planning 
§§11-175.1-31 to 11-175.1-35 (Reserved) 
 
 Subchapter 5 Rights of Consumers of Mental 
 Health and Substance Use Services 
 
§11-175.1-36 Interpreters 
§11-175.1-37 Right to a clinical record; access to 
 the record 
§11-175.1-38 Right to informed consent to 
 nonemergency treatment 
§11-175.1-39 Right of access to a grievance 
 procedure 
§11-175.1-40 Right of access to personal funds and 
 valuables 
§11-175.1-41 Civil rights 
§11-175.1-42 Right of access to written rules and 
 regulations 
§11-175.1-43 Right of freedom from reprisal 
§11-175.1-44 Right of privacy, respect, and 
 personal dignity 
§11-175.1-45 Right to a humane environment 
§11-175.1-46 Right to be free from discrimination 
§11-175.1-47 Right to a written treatment plan 
§11-175.1-48 Right to participate in treatment 
 planning 
§11-175.1-49 Right to refuse nonemergency 
 treatment 
§11-175.1-50 Right to refuse treatment
 
175.1-3 
§11-175.1-51 Right to refuse participation in 
 experimentation 
§11-175.1-52 Right to choose a primary provider of 
 psychiatric services 
§11-175.1-53 Right to a qualified, competent staff 
§11-175.1-54 Right to a medical examination before 
 nonemergency treatment 
§11-175.1-55 Right to knowledge of rights withheld 
 or removed by a court or by law 
§11-175.1-56 Right to physical exercise and 
 recreation 
§11-175.1-57 Right to an adequate diet 
§11-175.1-58 Right to know names and titles of 
 staff 
§11-175.1-59 Right to work 
§11-175.1-60 Right to have visitors 
§11-175.1-61 Right to uncensored communication 
§11-175.1-62 Right of freedom from seclusion and 
 restraint 
§11-175.1-63 Right to be informed of rights at 
 time of admission 
§11-l75.1-64 Right to the least restrictive level 
 of service 
§11-175.1-65 Right to coordinated services 
§11-175.1-66 Right to prevocational and vocational 
 programs in residential treatment 
 facilities 
§11-175.1-67 Right to participation in operation, 
 treatment planning, and evaluation 
 of programs in residential 
 treatment facilities 
§11-175.1-68 Psychiatric facility emergency 
 examination and admission rights 
§11-175.1-69 Voluntary hospitalization rights 
§11-175.1-70 Involuntary hospitalization rights 
§11-175.1-71 Severability 
§§11-175.1-72 to 11-175.1-80 (Reserved) 
 
Historical Note: Chapter 11-175.1 is based 
substantially upon chapter 11-175. [Eff 12/19/86; 
12/31/88; 10/19/07; 12/16/01; R ]
§11-175.1-1 
175.1-4 
SUBCHAPTER 1 
 
PURPOSE AND DEFINITIONS 

 §11-175.1-1 Purpose. The purposes of this 
chapter are to: 
(1) Establish the elements of a system of 
psychiatric facilities and community-based 
services that provides integrated mental 
health services for: 
(A) Consumers with serious mental illness 
who are uninsured or underinsured; 
(B) Persons who are court-ordered for 
evaluation; 
(C) Persons in the care and custody of the 
department; 
(D) Persons who are in crisis; and 
(2) Establish the provisions for the treatment 
and functional recovery for those disorders 
and problems in the least restrictive and 
most therapeutic environment possible. [Eff 
 ] (Auth: HRS §334-9) (Imp: 
HRS §§334-2, 334-3, 334-9) 

 §11-175.1-2 Definitions. As used in this 
chapter: 
"Abuse" means actual or threatened physical abuse, 
psychological abuse, sexual abuse, or financial 
exploitation of a consumer by another person. 
"Adult mental health division" or "AMHD" means the 
division of the department that provides psychiatric 
facilities and community-based mental health services, 
treatment, and recovery services pursuant to section 
334-3, HRS. 
"Case management services" means those services 
performed with consumer involvement by a single 
accountable individual to support the consumer and 
ensure that the consumer has access to and receives 
resources and services which can help the consumer 
reach and maintain an optimal level of recovery and 
community integration.
§11-175.1-2 
175.1-5 
"Certified substance use counselor" means a person 
who is certified as a substance use counselor by the 
department. 
"Child and adolescent mental health division" or 
"CAMHD" means the division of the department that 
provides preventive health, diagnostic and treatment 
services for emotionally disturbed children and youth, 
and treatment and rehabilitative services for mentally 
ill children and youth. 
"Clinical record" means an individualized written 
or electronic record that documents a consumer's 
treatment plans, the treatment provided, response to 
treatment, justification for any deviation from the 
treatment plan, authorizations for sharing information, 
and any individual limitation of rights. 
"Comprehensive integrated service area plan" means 
a design for county-based services based on available 
information and that contains goals related to service 
needs, measurable objectives, expected achievement 
dates, and date the plan is reviewed and revised. 
"Consultation services" means providing advice or 
assistance on matters relating to a consumer's mental 
health or substance use, to other service providers. 
"Consumer" means a person who is receiving or has 
received mental health or substance use services or 
self-identifies as receiving or having received the 
services. 
"Continuing services" means services designed to 
provide safety-net supports to consumers. 
"Council" means the state council on mental health 
and substance use. 
"Crisis services" means time-limited services that 
are intensive and focused services designed to assess, 
stabilize, and provide linkage to treatment and other 
community supports, as appropriate. Crisis services 
are intended for individuals in mental health crisis or 
situational crisis for whom other mental health or 
substance use services are not immediately available. 
"Dangerous to self" means the person recently has: 
(1) Threatened or attempted suicide or serious 
bodily harm; or 
§11-175.1-2 
175.1-6 
(2) Behaved in such a manner as to indicate that 
the person is unable, without supervision and 
the assistance of others, to satisfy the need 
for nourishment, essential medical care, 
shelter or self-protection, so that it is 
probable that death, substantial bodily 
injury, or serious physical debilitation or 
disease will result unless adequate treatment 
is afforded. 
"Dangerous to others" means likely to do 
substantial physical or emotional injury on another, as 
evidenced by a recent act, attempt or threat. 
"Department" means the department of health, State 
of Hawaii. 
"Director" means the director of health, State of 
Hawaii, or the director's designee. 
"Disaster" means an occurrence that has resulted 
in property damage, deaths, or injuries to a community. 
"Disaster services" means services that may 
include counseling, debriefing, or education intended 
to relieve or minimize the development of psychological 
distress or dysfunction in persons who have experienced 
stress from a disaster. 
"Eligibility determination" means an assessment 
approved by the AMHD that is sufficient to establish a 
diagnosis of serious mental illness and functional 
impairment, conducted in a standardized and timely 
manner for consumers who are applying for the AMHD 
services. 
"Emergency" means a circumstance or combination of 
circumstances that requires immediate response, the 
omission of which would seriously and immediately 
endanger the life or safety of a consumer or others. 
"Emergency treatment" means any treatment, the 
omission of which would seriously and immediately 
endanger the life or safety of a consumer or others. 
"Forensic services" means specialized services 
provided to persons who have criminal justice 
involvement, including persons who are ordered to the 
care and custody of the department, and consumers who 
are on conditional release, released on conditions, or 
assigned to mental health court.
§11-175.1-2 
175.1-7 
"Functional impairment" means impairment that 
seriously limits a person's ability to function 
independently in an appropriate and effective manner 
and is documented by an assigned Disability Assessment 
Schedule (WHODAS, 12-item interview) score of 40 or 
higher at the time of the eligibility assessment as 
provided by the Diagnostic and Statistical Manual of 
Mental Disorders, DSM-5. 
"Imminent harm" means that the staff of a 
psychiatric facility or residential treatment facility 
has reason to believe that without intervention, a 
person will likely become dangerous to oneself or 
dangerous to others within the next forty-five days. 
"Imminently dangerous to self or others" means 
that, without intervention, the person will likely 
become dangerous to self or dangerous to others within 
the next forty-five days. 
"Information services" means informing the public 
of available mental health, substance use, and related 
services and how the services may be obtained. 
"Informed consent" means a process of 
communication with the consumer or guardian that is 
documented, to ensure that the consumer has an 
understanding of the facts needed to make a decision 
that includes: 
(1) The condition to be treated; 
(2) The description of the proposed treatment; 
(3) The intended and anticipated result of the 
proposed treatment; 
(4) The recognized alternative treatments, 
including the option of not providing 
treatment; 
(5) The recognized material risks of serious 
complications or mortality associated with 
the proposed treatment, the recognized 
alternative treatments, and not undergoing 
any treatment; and 
(6) The benefits of the recognized alternative 
treatments. 
"Initial treatment plan" means an individualized 
written design for service used during the period from 
admission to completion of a comprehensive treatment 
plan. 
§11-175.1-2 
175.1-8 
 "Least restrictive level of service" means 
treatment modalities and service settings that allow 
the consumer the greatest possible effective exercise 
of liberty. 
"Mental health court" means the specialty court 
that redirects felony defendants and offenders to 
community-based treatment with intensive supervision to 
address public safety issues while supporting recovery 
of those diagnosed with mental illness. 
"Neglect" means actual or potential physical 
injury, or psychological harm, to a consumer as the 
result of a failure of a person to exercise the degree 
of care for a consumer within the scope of the person's 
assumed, legal, or contractual duties. 
"Outreach services" means services that actively 
seek out persons potentially in need of mental health 
or substance use services in non-treatment settings, 
alerting them to the availability of resources and 
motivating them to seek help. 
"Primary provider of psychiatric services" means a 
licensed, credentialed, and privileged staff member who 
is assigned primary responsibility for treatment of a 
consumer. 
"Provider" of mental health, substance use, or 
other health services means: 
(1) For the state council and service area board 
membership, an individual whose training, 
purpose, or primary current activity, or 
identified affiliation is in the direct 
provision or administration of mental health, 
substance use, or other health services; or 
(2) Otherwise, an individual or agency providing 
mental health and substance use services. 
"Psychiatric facility" means a public or private 
hospital or part thereof that provides inpatient or 
outpatient care, custody, diagnosis, treatment, or 
recovery services for consumers or persons. 
"Purchase of service provider" means an individual 
or agency providing mental health or substance use 
services by contract with the department. 
"Qualifying diagnosis" means one of the diagnoses 
as specified in section 11-175.1-19.
§11-175.1-2 
175.1-9 
"Recovery services" means services that facilitate 
a process of change that improves consumers' health and 
wellness, ability to live self-directed lives, and 
reach their full potential. 
"Referral services" means providing information to 
consumers about services not available through the AMHD 
or within the service area, or information to persons 
not eligible for AMHD services. 
"Residential settings" means non-hospital sites 
where consumers live and where mental health or 
substance use services may be provided to those 
consumers. 
"Residential treatment facility" means a facility 
that provides a structured therapeutic residential 
program for two or more consumers identified as needing 
mental health or substance use services. In addition 
to room and board, the program shall include treatment 
and recovery services within the context of a group 
living experience to each consumer based on each 
consumer's treatment plan. 
"Restraint" means the use of any manual method, 
physical or mechanical device, material, or equipment 
that immobilizes or reduces the ability of a consumer 
to move arms, legs, body, or head freely. 
"Seclusion" means the involuntary confinement of a 
consumer alone in a room or area from which the 
consumer is physically prevented from leaving. 
"Service area" means a defined geographical area 
for which there is designated responsibility for the 
delivery of mental health and substance use services to 
persons residing in that area. 
"Serious mental illness" or "SMI" means a 
condition that affects a person aged eighteen or older 
with a diagnosable mental, behavioral, or emotional 
disorder as specified in section 11-175.1-19 (excluding 
developmental and substance use disorders) of 
sufficient duration to cause serious functional 
impairment in a person's major life activities 
including but not limited to going to work or school, 
or interacting with family. 
"Substance use" means a pattern of alcohol or drug 
use which impairs physical, social, or occupational 
functioning. 
§11-175.1-2 
175.1-10 
 "Treatment" means activities intended to alleviate 
or reduce the duration and severity of mental illness 
and substance use problems. [Eff ] 
(Auth: HRS §334-9) (Imp: HRS §§334-2, 334-3) 

§§11-175.1-3 to 11-175.1-4 (Reserved). 

SUBCHAPTER 2 
 
ADVISORY BODIES AND SERVICE AREAS 

§11-175.1-5 State council on mental health. (a) 
The state council on mental health shall serve as an 
advisory body to the department and the council's 
function shall not include any clinical, 
administrative, or supervisory functions of the 
department. 
(b) The council shall: 
(1) Advise the department on statewide needs for 
mental health services through a review of 
needs assessment data by acquiring knowledge 
of community needs and by service area board 
representation; 
(2) Review the services, data, and other 
available non-confidential information to 
ensure that services are responsive, recovery 
oriented, and appropriate; 
(3) Advise the department on the allocation of 
funds and resources for mental health 
services; 
(4) Review and comment on the statewide 
comprehensive integrated service plan, and on 
the council's activities; 
(5) Prepare and submit an annual report on 
implementation of the statewide comprehensive 
integrated service plan to the governor and 
the legislature not later than twenty days
§11-175.1-6 
175.1-11 
 before the convening of each regular session 
of the legislature; 
(6) Consider issues and program direction 
concerning two or more service areas; and 
(7) Meet at least quarterly, conduct all council 
meetings in accordance with chapter 92, HRS, 
and submit recommendations to the department 
as appropriate. 
(c) The council shall accept all written 
testimony. Oral testimony on agenda items by other 
than an appointed member of the council may be limited 
to not less than three minutes per person for each 
agenda item. 
(d) When the department's actions are at variance 
with the council's written recommendations concerning 
the allocation of resources, statewide needs, and 
programs affecting two or more service areas, the 
department shall submit a written explanation to the 
council within thirty days after receipt of the 
recommendations. 
(e) The department shall provide technical 
assistance including but not limited to orienting and 
training council members, furnishing copies of 
applicable statutes, administrative rules, and policies 
and procedures, and providing administrative support 
services to assist the council in the performance of 
its functions. [Eff ] (Auth: HRS 
§334-9) (Imp: HRS §§334-2, 334-3, 334-10) 

§11-175.1-6 Composition of council. (a) The 
council shall include a designated representative who 
is a service area board member. 
(b) Members of the council shall be consumers, 
providers, and other residents, with the majority being 
consumers and other residents who are non-providers of 
mental health and other health services. 
(c) Members of the council shall not vote on any 
issues in which they have a conflict of interest. 
Criteria for conflicts of interest shall be as 
established in section 84-14, HRS. [Eff 
 
§11-175.1-6 
175.1-12 
 ] (Auth: HRS §334-9) (Imp: HRS 
§§334-2, 334-10) 

§11-175.1-7 Vacancies on the council. When a 
vacancy on the council occurs, the council shall: 
(1) Publish notice of the vacancy; 
(2) Solicit nominations from a variety of 
sources, including consumers, individual 
providers, agencies, and other resident 
sources; and 
(3) Forward through the department to the 
governor, the names of all persons nominated 
for consideration. [Eff ] 
(Auth: HRS §334-9) (Imp: HRS §§26-34, 334-
2, 334-10) 

§11-175.1-8 Designation of service areas. (a) 
Any changes in the number or boundary of service areas 
proposed by the director shall be preceded by public 
hearing pursuant to chapter 91, HRS. 
(b) Any proposals for re-designation of number or 
boundary of service areas shall address the following 
factors: 
(1) Estimated number of persons in need of mental 
health services; 
(2) The optimum number of persons who can be 
effectively and efficiently served in any 
single service area; 
(3) Geographic, demographic, cultural, and social 
factors; 
(4) Accessibility of mental health services; 
(5) Area boundaries of other health and human 
services; and 
(6) Other factors that foster the effective 
development, delivery, and coordination of 
mental health services. [Eff ] 
(Auth: HRS §334-9) (Imp: HRS §§334-2, 334-
3) 
 
§11-175.1-10 
175.1-13 
 §11-175.1-9 Service area. The service area 
shall be the focal point for the development, delivery, 
and coordination of services in that area. [Eff 
 ] (Auth: HRS §334-9) (Imp: HRS 
§§334-2, 334-3 

§11-175.1-10 Service area boards. (a) A 
service area board shall seek public comment, review, 
advise, and make recommendations to its respective 
service area administrator on the services in the 
service area and the board's function shall not include 
any clinical, administrative, or supervisory functions 
in the service area. 
(b) A service area board shall: 
(1) Serve as a communication link to and from 
consumers and residents of the service area 
by providing liaison with residents, 
community leaders, and organized groups to 
comment and advise on unmet needs and 
problems; 
(2) Bring to the attention of the service area 
administrator and the state council through 
its council representative, issues that 
appear to have an impact upon or may be of 
concern to two or more service areas; 
(3) Review the service area's program of 
services, data, and other available non-
confidential information to ensure that 
services are responsive to the needs of 
service area consumers and residents; 
(4) Review general policies and procedures and 
make recommendations regarding the delivery 
of services to ensure accessibility, 
availability, and acceptability of services; 
(5) Participate and make recommendations in the 
development and updating of the comprehensive 
integrated service area plan and budget; 
(6) Assist the AMHD and the CAMHD in providing 
information to the community about services 
available through the service areas;
 
§11-175.1-10 
175.1-14 
(7) Perform such other functions as agreed upon 
by the service area board and service area 
administrator; and 
(8) Meet at least quarterly and conduct all board 
meetings in accordance with chapter 92, HRS, 
and submit recommendations to the service 
area administrator as appropriate. 
(c) The service area board shall accept all 
written testimony. Oral testimony on agenda items by 
other than an appointed member of the service area 
board may be limited to not less than three minutes per 
person for each agenda item. 
(d) When the service area administrator's actions 
are at variance with the service area board's written 
recommendations concerning the plans and budget, the 
service area administrator shall submit a written 
explanation to the service area board not later than 
thirty days after receipt of the recommendations. 
(e) The service area administrator shall provide 
orientation and training, technical assistance, and 
administrative support services, to assist the board in 
the performance of its functions. The department shall 
provide copies of available statutes, administrative 
rules, and policies and procedures to the board. [Eff 
 ] (Auth: HRS §334-9) (Imp: HRS §§334-
2, 334-3, 334-11) 

§11-175.1-11 Composition of service area boards. 
(a) Members of the service area board shall be service 
area consumers and other persons including providers, 
who live or have their principal place of business in 
the service area and who as a group broadly represent 
the service area. The majority shall be consumers and 
other residents who are not providers of mental health 
services. 
(b) Members of the service area board shall not 
vote on any issues in which they have a conflict of 
interest. Criteria for conflicts of interest shall be 
as established in section 84-14, HRS. [Eff 
 ] (Auth: HRS §334-9) (Imp: HRS 
§§334-2, 334-3, 334-4) 
§11-175.1-17 
175.1-15 
§11-175.1-12 Vacancies on the service area 
board. Whenever a service area board vacancy occurs, 
the service area board shall: 
(1) Publish notice of the vacancy; 
(2) Solicit nominations from a variety of 
sources, including consumers, individual 
Providers, agencies, and other resident 
sources; and 
(3) Nominate four persons who are interested and 
forward their names through the department to 
the governor for consideration. [Eff 
 ] (Auth: HRS §334-9) (Imp: 
HRS §§26-34, 334-11) 

 §§11-175.1-13 to 11-175.1-15 (Reserved). 

SUBCHAPTER 3 
 
SERVICES 

§11-175.1-16 General requirements for service 
delivery. (a) Services to all persons shall be 
appropriate to their age, level of development, current 
situation, social, ethno-cultural, educational, 
religious, and economic background and shall take into 
account the person's relationships with family, 
friends, and peer groups. 
(b) Each service area shall maintain an inventory 
of general community resources available to persons by 
agency name, location, contact information, services 
provided, type of individuals served, referral or 
admission procedures, and other relevant information. 
[Eff ] (Auth: HRS §334-9) (Imp: HRS 
§334-3) 
 
§11-175.1-17 
175.1-16 
§11-175.1-17 Continuum of services. Mental 
health and substance use services shall be delivered in 
a continuum which includes assessment, treatment, and 
recovery services. [Eff ] (Auth: HRS 
§334-9) (Imp: HRS §334-2) 

 §11-175.1-18 Locations of service delivery. 
Services shall be accessible and delivered in non-
residential and residential settings, and psychiatric 
facilities. [Eff ] (Auth: HRS §334-9) 
(Imp: HRS §334-2) 

 §11-175.1-19 Eligibility criteria, service 
elements, and standards. (a) Elements of the mental 
health system shall include but are not limited to the 
services described in this section and each service 
area shall ensure adherence to the standards set forth 
in this section. 
(b) Information services shall: 
(1) Be publically accessible and updated 
annually; and 
(2) By request, be provided in other languages 
pursuant to chapter 321C, HRS. 
(c) Consultation services shall be provided upon 
request to the judiciary, educational institutions, and 
other federal, state, and county agencies. 
(d) Training: 
(1) The department shall ensure that staff 
receive training, as appropriate, and as 
required by accreditation and licensing 
standards; and 
(2) The department shall record training 
participation, including the names of each 
person who attended the training, date of 
training, and subject of training. 
(e) Outreach services shall be consistent with 
the statewide comprehensive integrated service area 
plan and budget, and coordinated with other federal, 
state, county, and private agencies.
§11-175.1-19 
175.1-17 
(f) Eligibility determinations for services 
provided by the AMHD to persons shall be timely and 
geographically accessible within budgetary constraints. 
The four types of services that require eligibility 
determinations are crisis services, situational crisis 
services, disaster services, and continuing services. 
(1) Eligibility criteria for mental health crisis 
services: 
(A) Age: Eighteen years or older; 
(B) Eligibility assessment: A brief 
telephone or face-to-face screening 
assessment to determine immediacy of 
needs; 
(C) Diagnosis: Exhibiting symptoms of 
significant psychological or behavioral 
distress; 
(D) Duration: No durational requirement; 
and 
(E) Functional level: Significant degree of 
functional impairment in the areas of 
self-protection, impulse control, or 
social judgment, and high risk of harm 
to self or others. 
(2) Eligibility criteria for situational crisis 
services: 
(A) Age: Eighteen years or older; 
(B) Eligibility assessment: A brief 
telephone or face-to-face screening 
assessment to determine immediacy of 
needs; 
(C) Diagnosis: Suspected of having primary 
mental illness and exhibiting symptoms 
of significant clinical distress; 
(D) Duration: No durational requirement; 
and 
(E) Functional level: Some degree of 
functional impairment expected to worsen 
because of the situation. 
(3) Eligibility criteria for disaster services: 
(A) Age: Eighteen years or older; 
(B) Eligibility assessment: A screening has 
been completed and indicates that the 
person is a member of the identified and 
designated community or social system;
§11-175.1-19 
175.1-18 
(C) Diagnosis: No mental health diagnosis 
is required, only the presence or risk 
of significant distress or dysfunction; 
(D) Duration: Persons will be eligible for 
services for sixty days after initiation 
of those services; and 
(E) Functional impairment: Not required. 
(4) Eligibility criteria for continuing services: 
(A) Age: Eighteen years or older; 
(B) Eligibility assessment: Has 
participated in an AMHD-approved 
clinical eligibility assessment 
sufficient to establish an eligible 
diagnosis of mental illness and severe 
functional impairment; 
(C) Eligible diagnosis: The person must be 
assessed as having one of the following 
qualifying diagnoses, as found in the 
most current edition of the Diagnostic 
and Statistical Manual of Mental 
Disorders and documented by the current 
International Classification of Disease 
(ICD): 
F10.259 Alcohol dependence with 
alcohol-induced psychotic 
disorder, unspecified 
F11.259 Opioid dependence with opioid-
induced psychotic disorder, 
unspecified 
F12.259 Cannabis dependence with 
psychotic disorder, 
unspecified 
F13.259 Sedative, hypnotic or 
anxiolytic dependence with 
sedative, hypnotic or 
anxiolytic-induced psychotic 
disorder, unspecified 
F14.259 Cocaine dependence with 
cocaine-induced psychotic 
disorder, unspecified 
F15.259 Other stimulant dependence 
with stimulant-induced 
§11-175.1-19 
175.1-19 
psychotic disorder, 
unspecified 
F16.259 Hallucinogen dependence with 
hallucinogen-induced psychotic 
disorder, unspecified 
F18.259 Inhalant dependence with 
inhalant-induced psychotic 
disorder, unspecified 
F19.950 Other psychoactive substance 
use, unspecified with 
psychoactive substance-induced 
psychotic disorder with 
delusions 
F19.951 Other psychoactive substance 
use, unspecified with 
psychoactive substance-induced 
psychotic disorder with 
hallucinations 
F19.259 Other psychoactive substance 
dependence with psychoactive 
substance-induced psychotic 
disorder, unspecified 
F25.0 Schizoaffective disorder, 
bipolar type 
F25.1 Schizoaffective disorder, 
depressive type 
F25.8 Other schizoaffective 
disorders 
F25.9 Schizoaffective disorder, 
 unspecified 
F20.0 Paranoid schizophrenia 
F20.1 Disorganized schizophrenia 
F20.2 Catatonic schizophrenia 
F20.3 Undifferentiated schizophrenia 
F20.5 Residual schizophrenia 
F20.9 Schizophrenia, unspecified 
F32.2 Major depressive disorder, 
single episode, severe without 
psychotic features 
F32.3 Major depressive disorder, 
single episode, severe with 
psychotic features
§11-175.1-19 
175.1-20 
F33.2 Major depressive disorder, 
recurrent, severe without 
psychotic features 
F33.3 Major depressive disorder, 
recurrent, severe with 
psychotic features 
F31.13 Bipolar disorder, current 
episode manic without 
psychotic features, severe 
F31.2 Bipolar disorder, current 
episode maniac, severe with 
psychotic features 
F31.4 Bipolar disorder, current 
episode depressed, severe, 
without psychotic features 
F31.5 Bipolar disorder, current 
episode depressed, severe, 
with psychotic features 
F31.9 Bipolar disorder, unspecified 
F31.89 Other bipolar disorder 
F31.63 Bipolar disorder, current 
episode mixed, severe, without 
psychotic features 
F31.64 Bipolar disorder, current 
episode mixed, severe, with 
psychotic features 
F31.81 Bipolar II disorder 
F22 Delusional disorders 
F43.10 Post-traumatic stress 
disorder, unspecified 
F43.11 Post-traumatic stress 
disorder, acute 
F43.12 Post-traumatic stress 
disorder, chronic; and 
(D) Duration: The person must have 
demonstrated the presence of the 
disorder for the last twelve months, or 
is expected to demonstrate the disorder 
for the next twelve months; 
(E) Functional impairment: The person must 
demonstrate functional impairment that 
seriously limits the person's ability to 
function independently in an appropriate 
§11-175.1-19 
175.1-21 
and effective manner. This impairment 
is documented by an assigned World 
Health Organization Disability 
Assessment Schedule (WHODAS) score. The 
factors which were considered in 
determining the WHODAS score are 
documented in the eligibility 
assessment; 
(F) Insurance coverage: The AMHD services 
are intended for persons with no 
available health insurance covering 
mental health care. Persons who are 
determined to have access to mental 
health services through health insurance 
shall be referred to those services and 
shall not generally receive AMHD 
services; 
(G) Means and assets: The AMHD is the 
safety-net provider of mental health 
services, and as such, shall determine 
if a person requesting services 
possesses the means or assets to obtain 
services privately. If it is determined 
that a person has the resources to 
obtain mental health services by other 
means, the person shall be referred to 
those resources and shall not receive 
AMHD services; and 
(H) Residency status: The person must live 
in Hawaii and be a citizen of or have 
permanent resident status in the United 
States of America, or be a citizen of 
the Freely Associated States of the 
Federated States of Micronesia and the 
Republic of the Marshall Islands, 
pursuant to the Compact of Free 
Association Act of 1985 (Public Law 99-
239). 
(5) The AMHD shall review a person's eligibility 
upon the discovery of credible information 
that calls into question the continuing 
eligibility of a person. If a person is
§11-175.1-19 
175.1-22 
found ineligible, that person may appeal the 
decision pursuant to the AMHD appeal process. 
(6) The AMHD shall refer every person who has 
been evaluated for services, and who has been 
found not to be eligible for services to 
other community resources as appropriate. 
(g) Treatment shall be provided by or under the 
supervision of professional or certified personnel. 
(h) Recovery services shall be made accessible to 
persons irrespective of eligibility in subsection (f) 
to reduce the residual effects of mental, emotional, 
and co-morbid substance use disabilities. 
(i) Case management services shall be provided as 
deemed appropriate and in accordance with the 
consumers' clinical needs to enhance the natural 
support system, and to ensure continuity of care, 
continuing service responsibility, overall coordination 
and integration of all relevant services, and referrals 
to applicable agencies. 
(j) Forensic services shall be provided to 
persons: 
(1) Who are detained by the courts for forensic 
examination, or committed to a psychiatric 
facility under the care of the department; 
(2) Placed on conditional release or released on 
conditions; or 
(3) Who are considered eligible for AMHD services 
if involved in the mental health court or a 
jail diversion program. [Eff ] 
(Auth: HRS §334-9) (Imp: HRS §334-3) 

 §11-175.1-20 Discharge from psychiatric facility 
and residential treatment facilities. (a) Except for 
those consumers for whom no additional mental health or 
substance use care is necessary or accepted, no 
psychiatric facility or residential treatment facility 
shall discharge any consumer without notifying the 
provider of mental health, substance use, or other 
health services who will be responsible for the major 
portion of planned care.
 
§11-175.1-23 
175.1-23 
(b) Facilities shall supply written discharge 
treatment plans and mental health and substance use 
service recommendations to the consumer and the 
consumer's provider in a timely manner and in 
accordance with accreditation or licensing standards. 
[Eff ] (Auth: HRS §334-9) (Imp: HRS 
§334-3) 

§11-175.1-21 Additional standards for all 
services. (a) All providers of mental health or 
substance use services in the system shall: 
(1) Collaborate and cooperate to assure that the 
consumers' needs are met; 
(2) Meet requirements established by the 
department; 
(3) Establish written agreements between service 
agencies when two or more agencies are 
simultaneously providing services to a 
consumer and where roles need clarification; 
(4) Establish written policies and procedures for 
the safety of consumers and personnel. 
(b) Providers of mental health or substance use 
services shall be linked with related services provided 
by other agencies, as appropriate. [Eff 
 ] (Auth: HRS §334-9) (Imp: HRS §334-
3) 

 §11-175.1-22 Utilization management. The AMHD 
shall monitor the consumers' use of services through 
prior authorizations, continued stay authorizations, 
and periodic record revisions. [Eff ] 
(Auth: HRS §334-9) (Imp: HRS §334-3) 

§11-175.1-23 Monitoring, evaluation, and 
accountability. (a) All mental health and substance 
use services and programs provided directly by or under 
contract by the department shall be monitored and 
§11-175.1-23 
175.1-24 
evaluated in accordance with contractual provisions and 
requirements established by the department to ensure 
quality services to consumers and the community, and to 
assess service efficiency and effectiveness. 
(b) Evaluation shall recommend modifications 
designed to assist services and programs in meeting 
established standards, requirements, goals, fiscal 
practices, and objectives of the department. [Eff 
 ] (Auth: HRS §334-9) (Imp: HRS §334-
3) 

§§11-175.1-24 to 11-175.1-27 (Reserved). 

SUBCHAPTER 4 
 
PLANNING 

 §11-175.1-28 Planning needs assessment. (a) A 
multi-disciplinary team with knowledge of a variety of 
needs assessment procedures for assessing a community-
based mental health and substance use services shall 
conduct at least one needs assessment for each service 
area. 
(b) All planning needs assessment data shall be 
collected and utilized in the development of the 
comprehensive integrated service area plan. [Eff 
 ] (Auth: HRS §334-9) (Imp: HRS 
§334-3) 

 §11-175.1-29 Community-based planning. (a) 
Each service area in conjunction with its service area 
board shall seek information, opinions, and 
recommendations from service area residents through 
such measures as community forums, public meetings, and 
formal and informal surveys.
§11-175.1-29 
175.1-25 
(b) Each service area shall identify and evaluate 
existing public and private mental health facilities, 
personnel, and services available in its service area, 
and determine the additional facilities, personnel, and 
services necessary to fill the gaps and meet the mental 
health needs of its area. This shall include but not 
be limited to the services listed in section 334-3, 
HRS. 
(c) Each service area shall describe its capacity 
to provide each mental health and substance use service 
element with respect to the minimum level of services 
available given its current resources, i.e., staff and 
budget. The minimum levels of services shall be 
established by a mechanism whereby residents have input 
into the planning, development, and review of services 
to meet their needs. 
(d) The comprehensive integrated service area 
plan shall include a prioritized list of the mental 
health and substance use services in each service area. 
(e) Each service area shall provide a plan 
whereby mental health and substance use services shall 
be accessible to residents of the service area. 
(f) Each comprehensive integrated service area 
plan shall describe the methods by which it will: 
(1) Identify children and adults from its area 
who could be discharged to less restrictive 
settings if such settings were available; and 
(2) Identify the kinds of settings that are 
required to meet the needs. 
(g) Each comprehensive integrated service area 
plan shall indicate the number of consumers to be 
served based on: 
(1) An estimate of the number of staff required 
to deliver that service or the amount of 
money required to purchase that service; and 
(2) An estimate of the number of units of service 
the average consumer will require annually. 
[Eff ] (Auth: HRS §334) 
(Imp: HRS §334-3)
§11-175.1-30 
175.1-26 
§11-175.1-30 Statewide planning. (a) The 
department shall provide a framework for need-based and 
community-based planning including the ongoing 
development and coordination of a statewide service 
delivery system. 
(b) The department shall establish mechanisms to 
guide the planning of mental health and substance use 
services, including methods for: 
(1) Allocation of resources; 
(2) Ensuring community involvement; and 
(3) Evaluating the effectiveness of services. 
[Eff ] (Auth: HRS §334-9) 
(Imp: HRS §334-3) 

§§11-175.1-31 to 11-175.1-35 (Reserved). 

SUBCHAPTER 5 
 
RIGHTS OF CONSUMERS OF MENTAL HEALTH 
AND SUBSTANCE USE SERVICES 

§11-175.1-36 Interpreters. Pursuant to chapter 
321C, HRS, the AMHD and its purchase of service 
providers shall: 
(1) Arrange for competent and timely oral 
language services to limited English 
proficient persons who seek to access 
services; and 
(2) Arrange for written translation of vital 
documents to limited English proficient 
persons who seek to access services. [Eff 
 ] (Auth: HRS §334-9) (Imp: 
HRS §§321, 334E) 

§11-175.1-37 Right to a clinical record; access 
to the record. (a) Each consumer admitted to a mental 
 
§11-175.1-37 
175.1-27 
health or substance use program shall have a clinical 
record maintained at the program. The record shall be 
accessible to the consumer, the consumer's legal 
guardian, if any, and shall include but not be limited 
to: 
(1) All documents relating to the consumer's 
status as a consumer of the program's 
services; 
(2) The current individual treatment plan; and 
(3) Documentation of any limitation of a right. 
(b) Within seventy-two hours of a request the 
consumer or the consumer's legal guardian shall be 
provided the opportunity to review and examine the 
consumer's clinical record in the presence of a staff 
member, less portions, if any, deemed by a licensed 
health care provider, in the exercise of professional 
judgment, reasonably likely to endanger the life or 
physical safety of the consumer or another person. If 
information is withheld, justification shall be 
documented in the clinical record and the consumer 
shall be informed that information was withheld, why it 
was withheld, and that this determination may be 
appealed pursuant to chapter 92F, HRS. 
(c) Within ten working days following the date of 
receipt of the request, the department shall provide a 
copy of the clinical record to the consumer unless it 
is exempted pursuant to subsection (c). 
(d) A full copy of the record shall be made 
available on request to the consumer's attorney with 
the consumer's written consent. A reasonable fee may 
be charged for the cost of photocopying. 
(e) Any consumer or the consumer's legal 
representative or legal guardian who believes the 
clinical record is not accurate, relevant, timely, or 
complete shall be informed that a written statement of 
correction or amendment may be submitted to the program 
administrator. If such a statement is received it 
shall become part of the clinical record and the 
administrator shall determine whether or not the 
correction or amendment is warranted. If a change is 
necessary, the record shall be corrected or amended 
accordingly. The consumer shall be informed whether or 
not a correction or amendment was made. [Eff 
§11-175.1-37 
175.1-28 
 ] (Auth: HRS §334-9) (Imp: HRS 
§334E-2, Chapter 92F) 

 §11-175.1-38 Right to informed consent to 
nonemergency treatment. (a) Mental health and 
substance use programs shall obtain informed consent to 
treatment before nonemergency treatment of a consumer 
commences except for a person specifically ordered by a 
court or an administrative panel to be involuntarily 
treated. 
(b) A signed consent to treatment form shall be 
placed in the consumer's clinical record and a copy 
shall be given to the person providing consent. 
(c) When a consumer is clinically determined to 
be unable to consent or not consent to nonemergency 
treatment because of incapacity and no guardian or 
attorney-in-fact for health care has been appointed, 
the program shall petition the court for a guardian to 
make treatment decisions. [Eff 
 ] (Auth: HRS §334-9) (Imp: HRS 
§334E-1) 

§11-175.1-39 Right of access to a grievance 
procedure. (a) Mental health and substance use 
programs shall establish grievance policies and 
procedures for consumers who allege violations of 
legally protected rights or have complaints concerning 
these rights. The policies and procedures shall 
include mechanisms for: 
(1) Informing consumers, parents of minor 
consumers, attorneys-in-fact, and legal 
guardians, if any, upon admission, of the 
grievance procedure; 
(2) Informally dealing with and resolving verbal 
complaints; 
(3) Acknowledging and investigating written 
grievances;

§11-175.1-40 
175.1-29 
(4) Providing timely, appropriate, and adequate 
remedial action if it is determined that a 
right has been violated; 
(5) Informing the complainant in writing of the 
progress and results of an investigation, 
including any remedial actions taken, within 
fifteen working days of receiving the 
complaint and every fifteen working days 
thereafter, until the complaint is resolved; 
and 
(6) Informing the complainant about how to appeal 
to external advocates if still dissatisfied. 
(b) Any interested person may petition the 
department for a declaratory ruling involving 
application of a statute or rule as provided for in 
section 9l-8, HRS. 
(c) Appeals filed by a dissatisfied complainant 
shall be investigated by psychiatric facility staff or 
designee, and the complainant shall be informed of the 
progress and results of the investigation, including 
any remedial action taken, within thirty working days 
of receipt of the appeal and every thirty days 
thereafter, until resolved. 
(d) Each service area, the Hawaii state hospital, 
and each provider shall designate a person as the 
rights advisor to consumers. 
(e) Consumers shall be informed by program 
administrators of the activities of advocacy agencies 
willing to act on behalf of consumers and how to 
contact such agencies and programs. [Eff 
 ] (Auth: HRS §§321-9, 334-9) (Imp: 
HRS §§334-3, 334E-2) 

§11-175.1-40 Right of access to personal funds 
and valuables. (a) Psychiatric facilities and 
residential treatment facilities shall establish 
policies and procedures regarding the consumer's right 
of access to personal funds and valuables. The 
policies and procedures shall include mechanisms for: 
(1) Informing consumers about their 
responsibility for the safekeeping of their 
§11-175.1-40 
175.1-30 
own money, personal effects, and other 
valuables which are not placed in locked 
storage or turned over to staff for 
safekeeping, and documenting in the clinical 
record that the consumer was informed; 
(2) Providing consumers with a complete and 
detailed list of belongings the consumer 
turns over to the facility for safekeeping; 
and 
(3) Petitioning the court for a guardian prior to 
denial of access to money, if denial appears 
to be essential to prevent unreasonable and 
significant dissipation of assets. Use of 
discretionary spending money or a regular 
allowance received by consumers shall not be 
considered a dissipation of assets. 
(b) Psychiatric facilities and residential 
treatment facilities that provide long-term care, or 
treatment shall establish additional policies and 
procedures regarding: 
(1) Methods for consumers to deposit money in a 
financial institution or a safe provided for 
that purpose and access to their money at 
least weekly. When monies are kept or 
deposited for consumers, a written accounting 
of all financial transactions made on behalf 
of the consumer shall be provided to the 
consumer or the consumer's legal guardian at 
least quarterly; 
(2) Voluntary access to locked storage space for 
each consumer or a procedure for consumers to 
give money and other valuables to staff for 
safekeeping; and 
(3) Obtaining informed consent from the consumer 
or the consumer's legal guardian to permit 
the facility to hold and periodically provide 
a consumer's money to the consumer. [Eff 
 ] (Auth: HRS §334-9) (Imp: 
HRS §334-23) 
§11-175.1-41 
175.1-31 
§11-175.1-41 Civil rights. (a) Psychiatric 
facilities and residential treatment facilities shall 
presume that adult consumers are legally competent to 
make decisions unless a court has determined otherwise 
and shall establish policies and procedures for 
exercise of civil rights by consumers. The policies 
shall include but not be limited to: 
(1) The right to be granted, forfeit, or be 
denied a license, permit, privilege, or 
benefit pursuant to any law, except a 
driver's license which may be revoked or 
conditioned; 
(2) The right to dispose of property, execute 
legal documents, including a will or trust, 
enter into contractual relationships, and to 
marry, obtain a separation, divorce, or 
annulment; 
(3) The right to make purchases; 
(4) The right to freedom of speech; 
(5) The right to register and to vote, if 
eligible; and 
(6) The right to engage in religious practices. 
(b) The administrator of a psychiatric facility 
or residential treatment facility or the administrator 
of a service area or the administrator's designee, 
shall petition the court for a finding of incapacity 
and appointment of a guardian to make informed 
decisions on behalf of a consumer if no guardian or 
attorney-in-fact has been appointed; and 
(1) It is clinically determined that a consumer, 
from whom informed consent is required for 
treatment, release of information, or other 
procedure which requires consent is 
incapacitated; or 
(2) If it is determined that a consumer, who by 
statute may exercise a civil right, should be 
prohibited from exercising that right. 
(c) A staff member of a psychiatric facility, 
service area, or purchase of service provider providing 
mental health or substance use services to a consumer, 
shall not serve as guardian for the consumer. [Eff 
 ] Auth: HRS §§321-9, 334-9) (Imp: 
HRS §§334-61, 334E-2)
§11-175.1-42 
175.1-32 
§11-175.1-42 Right of access to written rules 
and regulations. Psychiatric facilities and 
residential treatment facilities shall: 
(1) Establish facility rules and regulations for 
staff and consumers that are in compliance 
with federal and state laws, regulations, and 
administrative rules; 
(2) Inform consumers upon admission of rules and 
regulations with which consumers are expected 
to comply and guidelines which describe the 
appropriate behavior expected. The 
information shall be given orally and a 
written copy shall be provided to each 
consumer; 
(3) Inform consumers orally and in writing of any 
modifications of or additions to rules and 
regulations with which consumers are expected 
to comply; and 
(4) Post in an area frequented by consumers a 
summary of rules and regulations with which 
consumers are expected to comply and 
guidelines that describe the appropriate 
behavior expected. [Eff ] 
(Auth: HRS §321-9) (Imp: HRS §334E-2) 

§11-175.1-43 Right of freedom from reprisal. 
(a) Psychiatric facilities and residential treatment 
facilities are prohibited from retaliating either 
orally or physically against consumers. 
(b) Any actions by staff towards a consumer, even 
if the consumer considered it unpleasant, that are 
designed as part of a treatment program or an 
individualized treatment plan shall not be considered 
retaliation or reprisal if the program or plan has: 
(1) Approval of the treatment team; and 
(2) The consumer has provided informed consent to 
the treatment proposed; except no such 
consent shall be required for consumers 
ordered by a court or administrative panel to 
undergo the particular treatment.
§11-175.1-44 
175.1-33 
(c) If a staff member files a report to law 
enforcement, of an assault or battery caused by a 
consumer, the report shall not be considered 
retaliation or reprisal. 
(d) A request that a consumer pay for damages or 
destruction caused by the consumer to property not 
belonging to the consumer shall not be considered 
retaliation or reprisal. [Eff ] 
(Auth: HRS §321-9) (Imp: HRS §334E-2) 

§11-175.1-44 Right of privacy, respect, and 
personal dignity. Psychiatric facilities and 
residential treatment facilities shall: 
(1) Require that staff members address each 
consumer by the consumer's legal name or a 
name to which the consumer has agreed, as 
well as the preferred gender pronoun; Adult 
consumers shall not be addressed in terms 
which imply that they are children; 
(2) Protect consumers from abuse and neglect; 
(3) Respect the privacy of consumers and not 
interfere with consumers' socially 
appropriate behavior, as specified in 
facility policies and procedures; 
(4) Search a consumer's belongings or living area 
only upon admission, after a leave of 
absence, in a life-threatening emergency, or 
if there is reasonable cause to believe an 
illegal item or item prohibited by the 
program's rules has been hidden; except that 
secure facilities may also conduct random 
searches of consumers' belongings or living 
area for the consumers who are court-ordered 
to the care, detention, or custody of the 
director pursuant to chapters 334, 704, or 
706, HRS; 
(5) Search belongings only in the presence of the 
consumer and a witness; and 
(6) Search a consumer's person only by a staff 
member of the gender the consumer identifies 
with, in private, and only if there is
§11-175.1-44 
175.1-34 
reasonable cause to believe that such a 
search will reveal an illegal item or an item 
prohibited by the program's rules. [Eff 
 ] (Auth: HRS §321-9) (Imp: 
HRS §334E-2) 

§11-175.1-45 Right to a humane environment. 
Psychiatric facilities and residential treatment 
facilities shall: 
(1) Provide consumers with a living environment 
that complies with department licensing 
provisions for housekeeping, infection 
control, life safety, and sanitation; and 
(2) Allow consumers to keep and display personal 
belongings in consumers' bed areas, provided 
that such items are not illegal or prohibited 
by facility rules. [Eff ] 
(Auth: HRS §321-9) (Imp: HRS §334E-2) 

§11-175.1-46 Right to be free from 
discrimination. Psychiatric facilities and residential 
treatment facilities shall establish and implement 
admission criteria based on objective parameters 
justified in the program's design, licensed maximum 
capacity, or a contract's scope of service, but shall 
not otherwise deny services to a consumer on the basis 
of race, sex, including gender identity or expression, 
sexual orientation, color, religion, ancestry, or 
disability. [Eff ] (Auth: HRS §321-9) 
(Imp: HRS §§334E-2, 489-3) 

§11-175.1-47 Right to a written treatment plan. 
(a) Psychiatric facilities and residential treatment 
facilities shall provide each consumer with: 
(1) An initial treatment plan before treatment 
begins and no later than twenty-four hours 
after admission; and
 
§11-175.1-49 
175.1-35 
(2) A comprehensive treatment plan within ten 
days of admission and the plan shall be re-
evaluated at least every thirty days or as 
recommended by the treatment team. 
(b) When a consumer is receiving or has received 
mental health or substance use treatment outside the 
facility, the consumer shall be provided the 
opportunity to invite the provider of that service to 
participate in developing the consumer's comprehensive 
treatment plan. [Eff ] (Auth: HRS 
§§321-9, 334-9) (Imp: HRS §§334-101, 334-102, 334E-2) 

§11-175.1-48 Right to participate in treatment 
planning. Psychiatric facilities and residential 
treatment facilities shall establish policies and 
procedures for exercise of the right of the consumer to 
participate in treatment planning when the consumer's 
plan is developed, reviewed, or modified. Procedures 
shall include: 
(1) Meeting at least once with the consumer to 
discuss proposed treatment unless the 
consumer is unable or unwilling to do so; and 
(2) Providing the consumer with information 
sufficient to be able to participate in and 
consent to decisions about proposed and 
alternative forms of treatment, if any. 
[Eff ] (Auth: HRS §321-9) 
(Imp: HRS §§334-102,334E-2) 

§11-175.1-49 Right to refuse nonemergency 
treatment. Psychiatric facilities and residential 
treatment facilities shall establish policies and 
procedures for exercise of the right to refuse 
nonemergency treatment by consumers, except consumers 
ordered by a court or an administrative panel. The 
policies and procedures shall include the mechanisms 
for documenting the: 
(1) Specific treatment that the consumer is 
refusing;
 
§11-175.1-49 
175.1-36 
(2) Discontinuation of treatment when previously 
provided consent to nonemergency treatment is 
withdrawn. Verbally withdrawn consent shall 
be documented in the clinical record; and 
(3) Discussion of any appropriate and available 
alternative treatment, including alternative 
medications, whenever informed consent to 
proposed treatment is refused or withdrawn. 
[Eff ] (Auth: HRS §321-9) 
(Imp: HRS §334E-2) 

§11-175.1-50 Right to refuse treatment. (a) A 
patient, who is in the custody of the director and in a 
psychiatric facility, and is unwilling or unable to 
provide voluntary informed consent for recommended 
medical treatment, may be ordered to receive treatment, 
including the taking or application of medication, over 
the patient’s objection through an administrative 
authorization process following procedural safeguards: 
(1) Unless an exception exists as provided in 
paragraph (b), the patient shall not be 
involuntarily treated before the hearing. 
(2) The patient shall be provided at least 24-
hours advance written notice of the date, 
time, place, and purpose, of the hearing, 
including an explanation of the reasons for 
the treatment proposal. 
(3) The patient shall be informed of the right to 
attend the hearing, to present evidence, to 
receive assistance from an advisor, if 
requested, to cross examine witnesses, and 
present testimony, exhibits, and witnesses. 
The advisor shall be someone who understands 
the medical issues involved. 
(4) The administrative panel shall consist of 
three members with relevant clinical training 
and experience, appointed by the Hawaii state 
hospital administrator from among the 
relatively senior clinicians of the Division. 
A psychiatrist shall be at least one of the 
panel members and a psychiatrist shall serve
 
§11-175.1-50 
175.1-37 
as chairperson of the panel. The other two 
members may be a licensed psychologist 
(includes psychologists exempted from 
licensure by HRS §465-3(a)(3)), advanced 
practice registered nurse with prescriptive 
authority and specialized mental health 
training, or other physician. The three 
panel members shall not be currently involved 
in the primary diagnosis or the primary 
psychiatric treatment of the patient and 
shall not include the psychiatric facility's 
Associate Administrator for Clinical Services 
or Medical Director. Relevant clinical 
training and experience is defined as 
licensure at the independent practice level 
and experience in an inpatient setting as a 
licensed clinician. 
(5) Witnesses may be called if they are 
reasonably available and have information 
relevant to the patient's condition or need 
for treatment. The administrative panel 
shall have the discretion to limit the 
testimony to only that which is relevant and 
not repetitive. 
(6) The patient's attending psychiatrist shall be 
present at the hearing and shall present 
clinical data and background information 
relative to the patient's need for medical 
treatment. The patient's attending 
psychiatrist shall also present the proposed 
treatment plan for the patient. Members of 
the patient's treatment team may also be 
called as witnesses at the hearing to provide 
relevant information 
(7) Minutes of the hearing shall be kept and 
available to the patient upon the patient’s 
request. 
(8) The administrative panel shall determine that 
treatment is necessary if the panel finds: 
(A) The patient suffers from a physical or 
mental disease, disorder, or defect; 
(B) The patient is imminently dangerous to 
self or others;
§11-175.1-50 
175.1-38 
(C) The proposed treatment is medically 
appropriate; and 
(D) After considering less intrusive 
alternatives, treatment is necessary to 
forestall the danger posed by the 
patient. 
(9) The administrative panel decision shall be a 
decision of the majority of the panel, and 
the majority's decision shall include a 
psychiatrist. The chairperson shall promptly 
prepare a written report regarding the 
panel's decision. The patient shall be 
provided a copy of the panel's report when 
completed, and informed that the patient has 
the right to appeal the panel's decision to 
the psychiatric facility's associate 
administrator of clinical services. 
(10) If the patient wishes to appeal the decision, 
the patient shall submit the request for 
appeal in writing to the psychiatric 
facility's associate administrator of 
clinical services after the patient receives 
the panel's report. If the patient appeals 
the panel's decision, treatment shall not be 
administered before the psychiatric 
facility’s associate administrator of 
clinical services issues a decision on the 
appeal, unless an exception exists as 
provided in paragraph (b) of this section. 
The patient's appeal shall be reviewed by the 
psychiatric facility's associate 
administrator of clinical services within 48 
hours of its submission. The psychiatric 
facility's associate administrator of 
clinical services shall review the panel 
decision to ensure that the patient received 
all necessary procedural protections, and 
that the justification for treatment is 
appropriate. 
(11) If no appeal is received by the associate 
administrator of clinical services within a 
reasonable time after the patient receives 
the panel's report, treatment may be 
§11-175.1-50 
175.1-39 
administered. If the psychiatric facility's 
associate administrator of clinical services 
confirms the panel's decision to receive 
treatment over the patient's objection, 
treatment may be administered. 
(12) Nothing in these rules shall prevent the 
patient from having the right to seek 
judicial review of the panel's decision. 
(13) The panel's decision to administer treatment 
over the patient's objection shall not exceed 
ninety days from the date of the panel’s 
decision. Renewals for a period not to 
exceed ninety days may not be ordered unless 
the administrative panel determines that the 
criteria for treatment over the patient's 
objection set forth in paragraph (a)(8) 
continue to exist. If at the end of a 
renewal period the panel finds that the 
criteria for treatment over the patient’s 
objection set forth in paragraph (a)(8) 
continue to exist and are likely to continue 
beyond ninety days, the administrative panel 
may order renewal for a period not to exceed 
one hundred eighty days. 
(14) This section shall apply only to patients who 
court ordered into the custody of the 
director and in a psychiatric facility. This 
section shall not apply to patients who have 
voluntarily, in writing, consented to 
hospitalization in a psychiatric facility. 
(15) All documentation regarding the appointment 
of the administrative panel, records of its 
deliberations (including a record of evidence 
presented, statements of witnesses, testimony 
and exhibits) findings, renewals, notice of 
rights to appeal, and appeal, will be 
maintained by the administrator of the 
facility. 
(b) Exceptions. The psychiatric facility may 
treat the patient, including the taking or application 
of medication, over the patient’s objection during a 
medical emergency, provided that treatment shall be 
administered only when the treatment constitutes an
§11-175.1-50 
175.1-40 
appropriate treatment for the physical or mental 
disease, disorder, or defect and its symptoms, and less 
intrusive alternatives are not available or indicated, 
or would not be effective. 
(c) Court orders for the purpose of restoring 
competency to stand trial. Paragraph (a) of this 
section does not apply to the involuntary 
administration of psychiatric medication for the sole 
purpose of restoring a person's competency to stand 
trial. Only a court of competent jurisdiction may 
order the involuntary administration of psychiatric 
medication for the sole purpose of restoring a person's 
competency to stand trial.[Eff ] 
(Auth: HRS §334A) (Imp: HRS §§334-2, 334E) 

§11-175.1-51 Right to refuse participation in 
experimentation. Psychiatric facilities and 
residential treatment facilities shall establish 
policies and procedures for the consumer's right to 
refuse participation in research and experimentation 
consistent with federal and state law. [Eff 
 ] (Auth: HRS §321-9) (Imp: HRS 
§334E-2) 

§11-175.1-52 Right to choose a primary provider 
of psychiatric services. Psychiatric facilities and 
residential treatment facilities shall establish 
policies and procedures for the consumer's right to 
choose a primary provider of psychiatric service, or 
request a change in primary provider. These policies 
and procedures shall include: 
(1) How the consumer may request a change of 
primary provider; 
(2) Limitation of the right to request a change 
of primary provider only when: 
(A) The agreed upon treatment plan does not 
include a primary provider; 
(B) The person chosen by a consumer is not 
available or does not agree; or
§11-175.1-55 
175.1-41 
(C) The change is not therapeutically 
appropriate. 
(3) The requested provider shall be from within 
the available resources of the facility; and 
(4) If the consumer desires a provider from 
outside the facility, the cost of that 
provider shall be borne by the consumer. 
[Eff ] (Auth: HRS §321-9) 
(Imp: HRS §334E-2) 

§11-175.1-53 Right to a qualified, competent 
staff. Psychiatric facilities and residential 
treatment facilities shall establish policies and 
procedures for staff development and training including 
orientation, assessment of competencies, and 
appropriate trainings and continuing education. [Eff 
 ] (Auth: HRS §321-9) (Imp: HRS §334E-
2) 

§11-175.1-54 Right to a medical examination 
before nonemergency treatment. Consistent with 
accreditation and licensing standards, psychiatric 
facilities shall establish policies and procedures for 
providing for a physical examination for the consumer 
before nonemergency treatment is administered. [Eff 
 ] (Auth: HRS §321-9) (Imp: HRS 
§334E-2) 

§11-175.1-55 Right to knowledge of rights 
withheld or removed by a court or by law. Whenever 
staff of a psychiatric facility or residential 
treatment facility is informed that a consumer has a 
right withheld or removed by a court or by law, the 
program shall provide information verbally and in 
writing to the consumer on the right which has been 
withheld or removed, what this means, how long this 
will last, and how to appeal this determination, unless 

§11-175.1-55 
175.1-42 
the consumer has been provided this information orally 
and in writing by others. [Eff ] 
(Auth: HRS §321-9) (Imp: HRS §334E-2) 

§11-175.1-56 Right to physical exercise and 
recreation. Psychiatric facilities and residential 
treatment facilities shall establish policies and 
procedures for the consumer's right to physical 
exercise and recreation. The policies and procedures 
shall include mechanisms for providing consumers with 
opportunities for regular physical exercise and 
recreation suited to consumers' needs and interests 
unless contraindicated in the consumer's initial or 
comprehensive treatment plan. [Eff ] 
(Auth: HRS §321-9) (Imp: HRS §334E-2) 

§11-175.1-57 Right to an adequate diet. 
Consistent with accreditation and licensing standards, 
psychiatric facilities and residential treatment 
facilities shall establish policies and procedures for 
meals and snacks. Policies and procedures shall also 
provide for a consumer's dietary requirements and 
restrictions due to medical conditions as assessed by a 
physician or dietician. [Eff ] (Auth: 
HRS §321-9) (Imp: HRS §334E-2) 

§11-175.1-58 Right to know names and titles of 
staff. Psychiatric facilities and residential 
treatment facilities shall provide consumers with the 
names and titles of staff members by requiring that all 
staff who have contact with consumers wear an 
identification badge or pin stating the staff member's 
first or commonly used name as recognized by their 
employer, and title. [Eff ] (Auth: 
HRS §321-9) (Imp: HRS §334E-2) 
 
§11-175.1-61 
175.1-43 
§11-175.1-59 Right to work. Psychiatric 
facilities and residential treatment facilities shall 
establish policies and procedures for the consumers' 
exercise of the right to work provided that work is 
available and part of the consumers' treatment plan. 
[Eff ] (Auth: HRS §321-9) (Imp: HRS 
§334E-2) 

 §11-175.1-60 Right to have visitors. 
Psychiatric facilities and residential treatment 
facilities shall establish policies and procedures for 
each consumer's exercise of the right of consumers to 
have visitors that include: 
(1) Daily visiting hours of not less than one 
hour which apply to all consumers; 
(2) The consumer's option not to see any visitor; 
(3) Visiting by the consumer's legal guardian or 
legal representative are not to be limited 
and; and 
(4) Limiting a consumer's right to have visitors 
only if: 
(A) The consumer poses a danger to others; 
(B) A visitor poses a danger to the consumer 
or others or is disruptive to the 
program; 
(C) A visitor refuses to be searched for 
contraband; or 
(D) A voluntary consumer agrees to a 
temporary limitation of the right as a 
condition of a treatment program for 
which informed consent has been 
obtained. [Eff ] 
(Auth: HRS §321-9) (Imp: HRS §334E-2) 

§11-175.1-61 Right to uncensored communication. 
Psychiatric facilities and residential treatment 
facilities shall have policies and procedures to 
clarify the rights of consumers to uncensored 
communication, as well as permissible limitations on
 
§11-175.1-61 
175.1-44 
those rights and to establish procedures for ensuring 
these rights. [Eff ] (Auth: HRS 
§32l-9) (Imp: HRS §334E-2) 

§11-175.1-62 Right of freedom from seclusion and 
restraint. Consistent with accreditation and licensing 
standards, and federal and state law, psychiatric 
facilities and residential treatment facilities that 
use seclusion and restraint shall establish policies 
and procedures for the use of seclusion and restraint 
on consumers. [Eff ] (Auth: HRS 
§321-9) (Imp: HRS §334E-2) 

 §11-175.1-63 Right to be informed of rights at 
time of admission. (a) Psychiatric facilities and 
residential treatment facilities shall: 
(1) Provide the consumer and the consumer's legal 
guardian, or attorney-in-fact, if any, a copy 
of a summary of consumers' rights either on 
admission or no later than at the time 
consent to the initial treatment plan is 
obtained; 
(2) Place in the consumer's clinical record an 
acknowledgment of receipt of the summary of 
rights signed by the consumer or the 
consumer's legal guardian or attorney-in-
fact; 
(3) Post a summary of consumers' rights in an 
area easily accessible to consumers; 
(4) Verbally explain the consumer's rights to the 
consumer or the consumer's legal guardian or 
attorney-in-fact, if any, in an 
understandable manner; and 
(5) Provide staff members who have contact with 
consumers a copy of a summary of consumers' 
rights, inform them of their responsibility 
to protect consumers' rights, and require a 
signed statement acknowledging receipt of the 
summary.
§11-175.1-65 
175.1-45 
(b) Unless withheld or removed by a court or by 
law, no right shall be limited, restricted, removed, or 
denied a consumer unless: 
(1) There is a life-threatening emergency; or 
(2) There is an administrative rule which 
specifies the basis for limitation of the 
right. 
(c) When a right of the consumer is individually 
limited: 
(1) The consumer shall be informed of the 
limitation, the reason for it, and its 
duration; and 
(2) The limitation shall be documented in the 
clinical record, including justification for 
the limitation. [Eff ] 
(Auth: HRS §321-9) (Imp: HRS §334E-2) 

§11-175.1-64 Right to the least restrictive 
level of service. Psychiatric facilities and 
residential treatment facilities shall provide the 
least restrictive level of service for each consumer 
and shall establish policies and procedures require an 
assessment of the most appropriate and least 
restrictive level of care, and to use that assessment 
in discharge planning as clinically appropriate and as 
resources allow. [Eff ] (Auth: HRS 
§321-9) (Imp: HRS §334-104) 

§11-175.1-65 Right to coordinated services. 
When a consumer is admitted to a psychiatric facility 
or residential treatment facility and the consumer does 
not have a previously assigned case manager, the 
facility administrator or program administrator shall 
ensure that the consumer is offered case management 
services as clinically appropriate. Case management 
services shall include: 
(1) Discharge planning for services that may be 
needed subsequent to discharge and follow up
 
§11-175.1-65 
175.1-46 
after discharge for assistance in obtaining 
such services; 
(2) Assisting the consumer, as necessary, in 
obtaining other mental health and substance 
use services and in gaining access to other 
appropriate community services; and 
(3) Serving as an advocate for the consumer 
within and outside the program. [Eff 
 ] (Auth: HRS §334-9) (Imp: 
HRS §§334-2, 334-3, 334-102) 

§11-175.1-66 Right to prevocational and 
vocational programs in residential treatment 
facilities. Residential treatment facilities shall 
ensure that consumers have access to prevocational and 
vocational programs as clinically appropriate. [Eff 
 ] (Auth: HRS §334-9) (Imp: HRS §334-
102) 

§11-175.1-67 Right to participation in 
operation, treatment planning, and evaluation of 
programs in residential treatment facilities. 
Residential treatment facilities shall establish 
policies and procedures to encourage the consumers' 
participation in the daily operation of the facility 
and in developing treatment and recovery planning and 
evaluation. [Eff ] (Auth: HRS §334-9) 
(Imp: HRS §334-102) 

§11-175.1-68 Psychiatric facility emergency 
examination and admission rights. When a person is 
admitted or delivered for examination to a psychiatric 
facility, the facility shall ensure that: 
(1) The person is examined by a licensed 
physician without unnecessary delay;
 
§11-175.1-69 
175.1-47 
(2) The person receives such treatment as 
indicated by good medical practice; and 
(3) The person is examined by a licensed 
psychiatrist, psychologist, or advanced 
practice registered nurse to diagnose the 
presence or absence of a mental disorder, 
assess the risk that the person may be 
dangerous to self or others, and assess 
whether or not the person needs to be 
hospitalized. [Eff ] (Auth: 
HRS §321-9) (Imp: HRS §334-59) 

§11-175.1-69 Voluntary hospitalization rights. 
Psychiatric facilities shall: 
(1) Not consider an application for voluntary 
hospitalization as lacking volition because 
an individual agreed to hospitalization as a 
result of a court proceeding; 
(2) Evaluate an individual's clinical suitability 
for voluntary admission based on criteria 
that include: 
(A) That the individual has a condition 
which can benefit from inpatient 
treatment provided by the facility; and 
(B) That appropriate alternatives to 
hospitalization were considered and 
adequate alternative treatment is not 
available or suitable; 
(3) Verbally advise the consumer or the 
consumer's legal representative or legal 
guardian of the right to terminate 
hospitalization at any time and the 
procedures to be followed. The notification 
shall be provided upon admission, followed up 
in writing, and shall be performed every six 
months thereafter; 
(4) When a voluntary consumer, or the consumer's 
legal representative or legal guardian 
indicates a desire for discharge of the 
consumer, within twenty-four hours discharge 
the consumer or, in accordance with section
§11-175.1-69 
175.1-48 
334-60.1, HRS, initiate proceedings for 
involuntary hospitalization; 
(5) When a consumer fifteen through seventeen 
years of age hospitalized as a result of 
countersigning an application for voluntary 
hospitalization informs the facility of a 
desire to object to further hospitalization, 
notify the consumer's parents, legal 
representative or legal guardian and 
discharge the consumer within 24 hours unless 
involuntary hospitalization proceedings in 
accordance with section 334-60.1, HRS, have 
been initiated; 
(6) When a minor consumer hospitalized as a 
result of countersigning an application for 
voluntary hospitalization becomes eighteen 
years of age while hospitalized, notify the 
consumer that application for voluntary 
hospitalization may be made by the consumer; 
if such application is not made, discharge 
the consumer or notify the consumer that 
proceedings for involuntary hospitalization 
have been initiated, as appropriate; 
(7) When a request for discharge is made by a 
consumer's legal representative or legal 
guardian on behalf of a voluntary consumer 
and the consumer was admitted as a result of 
the consumer's application, discharge the 
consumer; 
(8) When a voluntary consumer is determined to be 
no longer clinically suitable for 
hospitalization, discharge the consumer or, 
if reasons exist to delay discharge of the 
consumer specific to placement after 
discharge, with the consumer's consent or the 
consent of the consumer's legal 
representative or guardian, continue to 
hospitalize the consumer until placement; and 
(9) When a voluntary consumer leaves a facility 
against medical advice, discharge the 
consumer. [Eff ] (Auth: 
HRS §334-9) (Imp: HRS §334-60.1) 
§11-175.1-80 
175.1-49 
§11-175.1-70 Involuntary hospitalization rights. 
(a) When petition has been filed alleging that a 
person located in the county meets the criteria for 
commitment psychiatric facility, and in the absence of 
an ex parte order, the subject of such a petition has 
the right to refuse to submit to medical examination 
and the right to a hearing. 
(b) Whenever an administrator of a psychiatric 
facility finds that an involuntary consumer no longer 
meets the criteria for involuntary hospitalization, 
within one working day the administrator shall provide 
the court that ordered the hospitalization notice of 
intent to discharge because the consumer is no longer a 
proper subject for commitment and, if no objection is 
filed within five calendar days of service, the 
facility shall discharge the consumer; a consumer so 
discharged who is determined to be clinically suitable 
for voluntary hospitalization or who is in need of 
continued hospitalization for reasons specific to 
placement in the community, shall be offered the 
opportunity to apply for voluntary hospitalization. 
[Eff ] (Auth: HRS §334-9) (Imp: HRS 
§§334-60.7; 334-81) 

§11-175.1-71 Severability. If any provision of 
this chapter or the application thereof to any person 
or circumstances is held invalid, the remainder of this 
chapter, or the application of the provision to other 
persons or circumstances, shall not be affected 
thereby. [Eff ] (Auth: HRS §334-9) 
(Imp: HRS §§334-2, 334E) 

 §§11-175.1-72 to 11-175.1-80 (Reserved).

DEPARTMENT OF HEALTH 
 
 The repeal of chapter 11-175, Hawaii 
Administrative Rules and the adoption of chapter 11-
175.1, on the Summary Page dated ________________, 
following public hearings held on September , 2019 via 
video conferencing at (1) Department of Health 
Building, Honolulu, Hawaii; (2) Hilo State Office 
Building, Hilo, Hawaii; (3) Kona Health Center, Kona, 
Hawaii; (4) Lihue State Office Building, Lihue, Hawaii; 
and (5) Wailuku Judiciary Building, Wailuku, Hawaii, 
after a public notice was published on _______________, 
in the Honolulu Star-Advertiser, Hawaii Tribune-Herald, 
West Hawaii Today, The Maui News, and The Garden 
Island. 
 
 The foregoing rulemaking action shall take effect 
ten days after filing with the Office of the Lieutenant 
Governor. 

 ____________________________ 
 BRUCE S. ANDERSON, Ph.D. 
 Director of Health 

 APPROVED: 

 ______________________________ 
 DAVID Y. IGE 
 Governor of Hawaii 
 
 Dated: _______________________ 
 
APPROVED AS TO FORM: 

_________________________ 
Deputy Attorney General 
 ______________________________ 
 Filed