This chapter establishes grievance procedures to protect consumer rights within the District of Columbia's mental health system. It applies to all mental health providers (MH providers) and the Department of Mental Health (DMH) acting as the Mental Health Authority. Operators of any DMH-regulated mental health facility or service must comply with these grievance response and resolution requirements.
View official source300 PURPOSE AND APPLICATION 300.1 The purpose of these rules is to protect and enhance the rights and protections of consumers by establishing the specific procedure for response to and impartial resolution of grievances. 300.2 The rules in this Chapter are applicable to each mental health provider (MH provider) and the Department of Mental Health (DMH). References to DMH may refer to DMH when it is acting in its capacity as the Mental Health Authority for the District of Columbia. SOURCE: Final Rulemaking published at 50 DCR 8480 (October 10, 2003).