Regulation detail

19 CSR 30-88

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Resident Rights and Facility Practices

Jurisdiction: MO Agency: Missouri DHSS Division of Regulation and Licensure
ALF (100%) SNF (100%)
Plain-English summary

This regulation establishes resident rights protections and standards for handling resident funds and property in all types of licensed long-term care facilities in Missouri. Facility operators must inform residents of their rights, services, charges, and advance directive policies at admission and annually thereafter, and must protect residents from abuse, neglect, and unauthorized restraint. Operators must maintain separate accounts for resident personal funds, provide regular financial statements, and follow specific procedures for returning funds upon discharge or death, including coordination with the Department of Social Services for MO HealthNet participants.

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Regulation text
CODE OF STATE REGULATIONS 1ROBIN CARNAHAN (9/30/12)
Secretary of State
Rules of
Department of Health and
Senior Services
Division 30—Division of Regulation and Licensure
Chapter 88—Resident’s Rights and Handling
Resident Funds and Property in Long-Term
Care Facilities
Title Page
19 CSR 30-88.010 Resident Rights..................................................................................3
19 CSR 30-88.020 Residents’ Funds and Property...............................................................6
Title 19—DEP ARTMENT OF
HEALTH AND SENIOR SERVICES
Division 30—Division of Regulation 
and Licensure
Chapter 88—Resident’s Rights and
Handling Resident Funds and
Property in Long-Term Care
Facilities
19 CSR 30-88.010 Resident Rights
PURPOSE: This rule establishes require-
ments for protection of resident rights in all
types of licensed long-term care facilities.
PUBLISHER’S NOTE: The secretary of state
has determined that the publication of the
entire text of the material which is incorpo-
rated by reference as a portion of this rule
would be unduly cumbersome or expensive.
This material as incorporated by reference in
this rule shall be maintained by the agency at
its headquarters and shall be made available
to the public for inspection and copying at no
more than the actual cost of reproduction.
This note applies only to the reference mate-
rial. The entire text of the rule is printed
here.
AGENCY NOTE: All rules relating to long-
term care facilities licensed by the depart-
ment are followed by a Roman Numeral nota-
tion which refers to the class (either Class I,
II or III) of standard as designated in section
198.085.1, RSMo.
(1) The facility shall retain and make avail-
able for public inspection at the facility to
facility personnel, residents, their next of kin,
legal representatives or designees and the
general public, a list of names, addresses and
occupations of all individuals who have a
property interest in the facility as well as a
complete copy of each official notification
from the Department of Health and Senior
Services (the department) of violations, defi-
ciencies, licensure approval, disapprovals, or
a combination of these, and responses. This
includes, as a minimum, statements of defi-
ciencies, copies of plan(s) of correction,
acceptance or rejection notice regarding the
plan(s) of corrections and revisit inspection
report. II/III
(2) Any notice of noncompliance shall be
posted in a conspicuous location along with a
copy of the most recent inspection reports, as
required by section 198.026(6), RSMo. II/III
(3) A copy of the most current department
rules governing the facility shall be kept avail-
able and easily accessible in the facility for
review by residents, their next of kin, legally
authorized representatives or designees, and
the public. II/III
(4) Each resident admitted to the facility, or
his or her next of kin, legally authorized rep-
resentative or designee, shall be fully
informed of the individual’s rights and
responsibilities as a resident. These rights
shall be reviewed annually with each resi-
dent, and/or his or her next of kin, legally
authorized representative or designee, either
in a group session or individually. II/III
(5) All incoming and present residents, or
their next of kin, legally authorized represen-
tatives or designees in a facility shall be pro-
vided statements of resident rights and a copy
of any facility policies which relate to resi-
dent conduct and responsibilities. Such infor-
mation shall be provided in a manner which
effectively communicates, in terms the resi-
dent can reasonably be expected to under-
stand, those rights and responsibilities. II/III
(6) The facility shall document the disclosure
of resident’s rights information as required in
sections (4) and (5). III
(7) Information regarding resident rights and
facility rules shall be posted in a conspicuous
location in the facility and copies shall be
provided to anyone requesting this informa-
tion. Informational documents which con-
tain, but are not limited to, updated informa-
tion on selecting an Alzheimer’s special care
unit or program shall be given by a facility
offering to provide or providing these ser-
vices to any person seeking information about
or placement in an Alzheimer’s special care
unit or program. III
(8) Prior to or at the time of admission and
during his or her stay in the facility, each res-
ident and/or his or her next of kin, legally
authorized representative or designee shall be
fully informed, in writing, of services avail-
able in the facility and of related charges,
including any charges for services not cov-
ered by the facility’s basic per diem rate or
federal or state programs. Information shall
include procedures to be followed by the
facility in cases of medical emergency,
including transfer agreements and costs. All
residents who receive treatment in an
Alzheimer’s special care program or unit and
their next of kin, legally authorized represen-
tatives or designees shall be given a copy of
the Alzheimer’s Special Care Services Dis-
closure Form at the time of admission. Res-
idents also shall be informed of services out-
side the facility which may reasonably be
made available to the resident and of any rea-
sonable estimate of any foreseeable costs con-
nected with those services. II/III
(9) Prior to or upon admission, each prospec-
tive resident or each resident, or his or her
next of kin, legally authorized representative
or designee shall be informed of the home
and community based services available in
this state by providing such resident a copy of
Missouri’s Guide to Home and Community
Based Services (Revised 4/4/05), incorporat-
ed by reference, provided by the Missouri
Department of Health and Senior Services,
PO Box 570, Jefferson City, MO 65102-0570
and which is available to long-term care facil-
ities at www.ged.oa.mo.gov/PICServices/
Pamphlet/index.shtml or by telephone at 1-
800-235-5503. This rule does not incorporate
any subsequent amendments or additions. III
(10) Prior to or upon admission and at least
annually after that, each resident or his or her
next of kin, legally authorized representatives
or designees shall be informed of facility
policies regarding provision of emergency
and life-sustaining care, of an individual’s
right to make treatment decisions for himself
or herself and of state laws related to advance
directives for health-care decision making.
The annual discussion may be handled either
on a group or on an individual basis. Resi-
dents’ next of kin, legally authorized repre-
sentatives or designees shall be informed,
upon request, regarding state laws related to
advance directives for health-care decision
making as well as the facility’s policies
regarding the provision of emergency or life-
sustaining medical care or treatment. If a res-
ident has a written advance health-care direc-
tive, a copy shall be placed in the resident’s
medical record and reviewed annually with
the resident unless, in the interval, he or she
has been determined incapacitated, in accor-
dance with section 475.075 or 404.825,
RSMo. Residents’ next of kin, legally autho-
rized representatives or designees shall be
contacted annually to assure their accessibili-
ty and understanding of the facility policies
regarding emergency and life-sustaining care.
II/III
(11) A physician shall fully inform each res-
ident of his or her health and medical condi-
tion unless medically contraindicated. If the
physician determines the resident’s medical
condition contraindicates the resident being
fully informed of his or her diagnosis, treat-
ment or any known prognosis, the medical
record shall contain documentation and justi-
fication of this signed by the physician. If
there is a legally authorized representative to
CODE OF STATE REGULATIONS 3ROBIN CARNAHAN (9/30/08)
Secretary of State
Chapter 88—Resident’s Rights and Handling Resident Funds and
Property in Long-Term Care Facilities 19 CSR 30-88
make health-care decisions, or the resident
has designated any individual to have access,
that person shall be fully informed of the res-
ident’s medical condition and shall have free
access to the resident’s medical records for
that purpose, subject to the limitations pro-
vided by a power of attorney, duly-executed
authorization or any federal law. I/II
(12) If the facility has a policy which requires
that residents’ medications be bubble packed
or otherwise individual dose pac kaged, the
facility shall, prior to each resident’s admis-
sion, make such information available to the
resident and/or his or her next of kin, legally
authorized representatives, designees or
placement authority. II/III
(13) Each resident shall be afforded the
opportunity to participate in the planning of
his or her total care and medical treatment, to
refuse treatment and to participate in experi-
mental research only upon his or her
informed written consent. If a resident refus-
es treatment, this refusal shall be document-
ed in the resident’s record and the resident,
his or her legally authorized representatives
or designees, or both, shall be informed of
possible consequences of not receiving treat-
ment. II
(14) Each resident shall have the privilege of
selecting his or her own physician who will
be responsible for the resident’s total care. II
(15) No resident shall be transferred or dis-
charged except in the case of an emergency
discharge unless the resident, and the next of
kin, or a legally authorized representative or
designee, and the resident’s attending physi-
cian and the responsible agency, if any, are
notified at least thirty (30) days in advance of
the transfer or discharge, and casework ser-
vices or other means are utilized to assure
that adequate arrangements exist for meeting
the resident’s needs. In the event that there is
no next of kin, legally authorized representa-
tive or designee known to the facility, the
facility shall notify the appropriate regional
coordinator of the Missouri State Ombuds-
man’s office. II
(16) A resident may be transferred or dis-
charged only for medical reasons or for his or
her welfare or that of other residents, or for
nonpayment for his or her stay. II
(17) No resident may be discharged without
full and adequate notice of his or her right to
a hearing before the department’s Adminis-
trative Hearings Unit and an opportunity to
be heard on the issue of whether his or her
discharge is necessary. Such notice shall be
given in writing no less than thirty (30) days
in advance of the discharge except in the case
of an emergency discharge and must comply
with the requirements set forth in 19 CSR 30-
82.050. II/III
(18) In emergency discharge situations the
facility shall submit to the resident and his or
her next of kin, legally authorized represen-
tative or designee a written notice of dis-
charge. The written notice of discharge shall
be given as soon as practicable and advise the
resident of the right to request an expedited
hearing. In the event that there is no next of
kin, legally authorized representative or
designee known to the facility, the facility
shall send a copy of the notice to the appro-
priate regional coordinator of the Missouri
State Ombudsman’s office. II/III
(19) A room transfer of a resident within a
facility, except in an emergency situation,
requires consultation with the resident as far
ahead of time as possible and shall not be
permitted where this transfer would result in
any avoidable detriment to the resident’s
physical, mental or emotional condition.
II/III
(20) Each resident shall be encou raged and
assisted, throughout his or her period of stay,
to exercise his or her rights as a resident and
as a citizen and to this end a resident may
voice grievances and recommend changes in
policies and services to facility personnel or
to outside representatives of his or her
choice. A staff person shall be designated to
receive grievances and the residents shall be
free to voice their complaints and recommen-
dations to the staff designee, an ombudsman
or to any person outside the facility. Resi-
dents shall be informed of and provided a
viable format for recommending changes in
policy and services. The facility shall assist
residents in exercising their rights to vote.
II/III
(21) The exercise of resident rights shall be
free from restraint, interference, coercion,
discrimination or reprisal. II/III
(22) Each resident shall be free from abuse.
Abuse is the infliction of physical, sexual, or
emotional injury or harm and includes verbal
abuse, corporal punishment, and involuntary
seclusion. I
(23) The facility shall develop and implement
written policies and procedures that prohibit
mistreatment, neglect, and abuse of any resi-
dent and misappropriation of resident proper-
ty and funds, and develop and implement
policies that require a report to be made to
the department for any resident or to both the
department and the Department of Mental
Health for any vulnerable person whom the
administrator or employee has reasonable
cause to believe has been abused or neglect-
ed. II/III
(24) The facility shall ensure all staff are
trained on the applicable laws and rules
regarding reporting of suspected abuse and
neglect of any resident. II
(25) If the administrator or other employee of
a long-term care facility has reasonable cause
to believe that a resident of the facility has
been abused or neglected, the administrator
or employee shall immediately report or
cause a report to be made to the department.
Any administrator or other employee of a
long-term care facility having reasonable
cause to suspect that a vulnerable person has
been subjected to abuse or neglect or
observes such a person being subjected to
conditions or circumstances that would rea-
sonably result in abuse or neglect shall imme-
diately report or cause a report to be made to
the department and to the Department of
Mental Health. I/II 
(26) The resident has the right to be free from
any physical or chemical restraint except as
follows:
(A) When used to treat a specified medical
symptom as a part of a total program of care
to assist the resident to attain or maintain the
highest practicable level of physical, mental,
or psychosocial well-being. The use of
restraints must be authorized in writing by a
physician for a specified period of time; or
(B) When necessary in an emergency to
protect the resident from injury to himself or
herself or to others, in which case restraints
may be authorized by professional personnel
so designated by the facility. The action taken
shall be reported immediately to the resi-
dent’s physician and an order obtained which
shall include the reason for the restraint,
when the restraint may be removed, the type
of restraint, and any other actions required.
When restraints are indicated, only devices
that are the least restrictive for the resident
and consistent with the resident’s total treat-
ment program shall be used. I/II
(27) In a residential care facility or an assist-
ed living facility, if it is ever necessary to use
a restraint in case of emergency, the resident
shall be reevaluated immediately for appro-
priateness of placement and transferred if
necessary. II/III
4 CODE OF STATE REGULATIONS (9/30/08) R OBIN CARNAHAN
Secretary of State
19 CSR 30-88—DEPARTMENT OF HEALTH AND
SENIOR SERVICES Division 30—Division of Regulation and Licensure

Chapter 88—Resident’s Rights and Handling Resident Funds and
Property in Long-Term Care Facilities 19 CSR 30-88
(28) All information contained in a resident’s
medical, personal or financial record and
information concerning source of payment
shall be held confidential. Facility personnel
shall not discuss aspects of the resident’s
record or care in front of persons not
involved in the resident’s care or in front of
other residents. Written consent of the resi-
dent or his or her legally authorized repre-
sentative shall be required for the release of
information to persons not otherwise autho-
rized by law to receive it. II/III
(29) Each resident shall be treated with con-
sideration, respect, and full recognition of his
or her dignity and individuality, including
privacy in treatment and care of his or her
personal needs. All persons, other than the
attending physician, the facility personnel
necessary for any treatment or personal care,
or the department or Department of Mental
Health staff, as appropriate, shall be exclud-
ed from observing the resident during any
time of examination, treatment, or care
unless consent has been given by the resident.
II/III
(30) No resident shall be required to perform
services for the facility. If the resident desires
and it is not contraindicated by his or her
physician, the resident may perform tasks or
services for himself or herself or others. II/III
(31) Each resident shall be permitted to com-
municate, associate, and meet privately with
persons of his or her choice whether on the
resident’s initiative or the other person’s ini-
tiative, unless to do so would infringe upon
the rights of other residents. The person(s)
may visit, talk with, and make personal,
social, or legal services available, inform res-
idents of their rights and entitlements by
means of distributing educational materials or
discussions, assisting residents in asserting
their legal rights regarding claims for public
assistance, medical assistance and Social
Security benefits, and engaging in any other
methods of assisting, advising, and represent-
ing residents so as to extend to them the full
enjoyment of their rights. The facility, how-
ever, may place reasonable limitations on
solicitations. II/III
(32) The facility shall permit a resident to
meet alone with a person or persons of his or
her choice and provide an area which assures
privacy. II/III
(33) Telephones appropriate to the residents’
needs shall be accessible at all times. Tele-
phones available for residents’ use shall
enable all residents to make and receive calls
privately. II/III
(34) If the resident cannot open mail, written
consent by the resident or his or her legally
authorized representative shall be obtained to
have all mail opened and read to the resident.
II/III
(35) Each resident shall be permitted to par-
ticipate, as well as not participate, in activi-
ties of social, religious, or community groups
at his/her discretion, both within the facility,
as well as outside the facility, unless con-
traindicated for reasons documented by physi-
cian in the resident’s medical record. II/III
(36) Each resident shall be permitted to retain
and use personal clothing and possessions as
space permits. Personal possessions may
include furniture and decorations in accor-
dance with the facility’s policies and shall not
create a fire hazard. The facility shall main-
tain a record of any personal items accompa-
nying the resident upon admission to the
facility, or which are brought to the resident
during his or her stay in the facility, which
are to be returned to the resident or responsi-
ble party upon discharge, transfer, or death.
II/III
(37) Each married resident shall be assured
privacy for visits by his or her spouse. II/III
(38) If both husband and wife are residents,
they shall be allowed the choice of sharing or
not sharing a room. III
(39) If siblings and/or a parent and his or her
child are both residents, the facility shall
allow the family members the choice of shar-
ing or not sharing a room upon availability of
room(s) appropriate to accommodate the res-
idents. III
(40) Each resident shall be allowed the option
of purchasing or renting goods or services not
included in the per diem or monthly rate
from a supplier of his or her own choice, pro-
vided the quality of goods or services meets
the reasonable standards of the facility. Each
resident shall be allowed the option of pur-
chasing his or her medications from a phar-
macy of his or her choice, provided the qual-
ity of the medications and packaging meets
reasonable standards of the facility.
(41) Residents shall not have their personal
lives regulated or controlled beyond reason-
able adherence to meal schedules and other
written policies which may be necessary for
the orderly management of the facility and
the personal safety of the residents. II 
(42) All written accounts of the resident’s
funds shall be brought current monthly and a
written statement showing the current balance
and all transactions shall be given to the res-
ident, or his or her next of kin, legally autho-
rized representative, or designee on a quar-
terly basis and upon request. The facility
shall keep written receipts of all personal pos-
sessions and all funds received by or deposit-
ed with the facility and all disbursements
made to or on behalf of the resident and shall
disclose such receipts to the resident, and/or
his or her next of kin, legally authorized rep-
resentative, or designee upon request. II/III
(43) The resident, or his or her next of kin,
legally authorized representative, or designee
shall receive an itemized bill for all goods
and services actually rendered. No later than
thirty (30) days after the discharge or death of
a resident, the operator of the facility shall
submit a final itemized bill for all goods and
services rendered, showing any credit bal-
ances accruing on the date of discharge or
death of the resident, and a complete account
of the resident’s remaining funds with the
facility, in any account, with whatever title
the account(s) may be known, to the resi-
dent’s guardian, conservator, fiduciary of the
resident’s estate, or the individual who was
designated to receive the quarterly accounting
of all financial transactions made. II/III 
AUTHORITY: sections 198.009 and 198.088,
RSMo 2000, and sections 198.073, 198.076,
198.079, and 660.050, RSMo Supp. 2007.*
This rule originally filed as 13 CSR 15-
18.010. Original rule filed July 13, 1983,
effective Oct. 13, 1983. Amended: Filed Sept.
12, 1984, effective Dec. 13, 1984. Amended:
Filed Jan. 3, 1992, effective Aug. 6, 1992.
Amended: Feb. 13, 1998, effective Sept. 30,
1998. Moved to 19 CSR 30-88.010, effective
Aug. 28, 2001. Amended: Filed March 1,
2004, effective Oct. 30, 2004. Amended:
Filed Dec. 15, 2005, effective July 30, 2006.
Amended: Filed Aug. 23, 2006, effective
April 30, 2007. Amended: Filed March 13,
2008, effective Oct. 30, 2008.
*Original authority: 198.009, RSMo 1979, amended
1993, 1995; 198.073, RSMo 1979, amended 1984, 1992,
1999, 2006, 2007; 198.076, RSMo 1979, amended 1984,
2007; 198.079, RSMo 1979, amended 2007; 198.088,
RSMo 1979, amended 1988, 1989, 1994; and 660.050,
RSMo 1984, amended 1988, 1992, 1993, 1994, 1995,
2001.
CODE OF STATE REGULATIONS 5ROBIN CARNAHAN (9/30/12)
Secretary of State

6 CODE OF STATE REGULATIONS (9/30/12) R OBIN CARNAHAN
Secretary of State
19 CSR 30-88—DEPARTMENT OF HEALTH AND
SENIOR SERVICES Division 30—Division of Regulation and Licensure
19 CSR 30-88.020 Residents’ Funds and
Property
PURPOSE: This rule establishes standards
for protecting residents’ personal funds and
property in all types of licensed long-term
care facilities.
AGENCY NOTE: All rules relating to long-
term care facilities licensed by the Depart-
ment of Health and Senior Services are fol-
lowed by a Roman Numeral notation which
refers to the class (either Class I, II, or III)
of standard as designated in section 198.085,
RSMo.
(1) No operator is required by this rule or by
section 198.090, RSMo, to hold, manage,
safeguard, or account for any personal funds
or money in trust unless some other govern-
mental agency placing residents in the facili-
ty makes this a requirement. The record
keeping and other requirements of this sec-
tion apply only to those personal possessions
and funds which the facility accepts to hold in
trust for the resident as provided in the facil-
ity’s policy.
(2) The operator or other designated person
shall use the personal funds of the resident
exclusively for the use of the resident and
only when authorized in writing by the resi-
dent, his/her designee, guardian and conser-
vator, or conservator. A designee shall not be
the administrator or an employee of the facil-
ity. With written authorization, the operator
may purchase a burial policy for the resident.
II/III
(3) When a resident is admitted, the resident,
his/her designee, guardian and conservator,
or conservator shall be provided with a state-
ment explaining the facility’s policies and
resident’s rights regarding personal funds. If
the facility handles residents’ funds, this
statement shall include an explanation of the
procedure for deposit or withdrawals of funds
from any source to the resident or to the res-
ident’s account. The facility shall allow the
residents access to their personal possessions
and funds during regular business hours,
Monday through Friday, excluding banking
holidays. III
(4) The separate account(s) required to be
maintained by section 198.090.1.(3), RSMo,
shall be maintained in a bank or savings and
loan association and if any interest is accrued
it shall be credited to each resident’s account
at least monthly. II/III
(5) A petty cash fund of up to fifty dollars
($50) for each resident for whom the facility
is holding funds may be kept in the facility
and shall be maintained separately from the
facility's funds. II/III
(6) A written account for each resident,
showing receipts to and disbursements from
the personal funds of each resident, shall be
maintained. If the facility policy provides, or
if required by another governmental agency,
multiple personal funds accounts may be kept
for residents. III
(7) Receipt of a resident’s funds or personal
possessions held in trust shall be acknowl-
edged by a written receipt or cancelled check.
III
(8) Receipts for any purchases made by the
operator and paid for from the resident’s per-
sonal funds shall be kept pursuant to sections
(15) and (16) of this rule and be available to
the resident, his/her designee, guardian and
conservator, or conservator. III
(9) All written accounts of the residents’
funds shall be reconciled monthly and a writ-
ten statement showing the current balance
and all transactions shall be given to the res-
ident, his/her designee, guardian and conser-
vator, or conservator on a quarterly basis.
II/III
(10) Within five (5) calendar days of the dis-
charge of a resident, the resident, his/her
designee, guardian and conservator, or con-
servator shall be given an up-to-date account-
ing of the resident’s personal funds and the
balance of the funds and all personal posses-
sions shall be returned to the resident. This
requirement shall not apply for residents dis-
charged due to death, or for residents dis-
charged to hospitals when those residents are
expected to return to the facility. The opera-
tor shall have a receipt for all funds and pos-
sessions returned to the resident, his/her
designee, guardian and conservator, or con-
servator. II/III
(11) Upon the death of a resident, the opera-
tor shall contact the Department of Social
Services (DSS), MO HealthNet Division,
Third Party Liability Unit, to determine if the
deceased resident is a MO HealthNet partici-
pant or has been a recipient of aid, assistance,
care, services, or if the resident has had mon-
eys expended on his/her behalf by DSS. The
facility shall document the contact(s) with
and response(s) from DSS. II/III
(A) If the deceased resident is a MO
HealthNet participant or has been a recipient
of aid, assistance, care, services, or the resi-
dent has had moneys expended on his/her
behalf by DSS, the operator shall provide
DSS within sixty (60) days of the resident’s
death, a complete account of all the resident’s
remaining personal funds and the name and
address of the resident’s designee, guardian
and conservator, or conservator, fiduciary of
the resident’s estate, or the individual who
was designated to receive the quarterly
accounting of all financial transactions made.
Personal funds for the purpose of this regula-
tion shall include all the resident’s remaining
funds with the facility, in any account, with
whatever title the account(s) may be known.
II/III
(B) None of the resident’s personal funds
shall be paid to an operator, fiduciary,
guardian and conservator, conservator, or
other person until the operator has fully com-
plied with section 198.090.1., RSMo, except
that funeral expenses may be paid from a res-
ident’s personal funds held by a facility if no
other funds are available to cover the cost. If
funds are used for this purpose, this fact and
the amount used shall be noted on the
account report submitted to DSS and docu-
mentation of payment shall be attached.
II/III
(C) DSS will determine the amount of aid,
care, assistance, or services paid and will
notify the operator of the amount determined
to have been paid on behalf of the deceased
recipient within sixty (60) days of receipt of
the facility operator’s accounting. 
(D) The operator may make a special
request for expedited response if there is a
need to comply with a contractual or regula-
tory obligation of another governmental agen-
cy. The amount specified in the notification
shall be considered as a claim upon the funds
held by the operator.
(E) The operator shall pay DSS any
remaining personal funds in the resident’s
personal fund account up to the amount
determined by DSS. Payment shall be made
as instructed by DSS within sixty (60) work-
ing days of the receipt of the demand for pay-
ment. If additional funds are received by the
facility after the initial claim has been filed,
the operator shall immediately inform DSS.
II/III
(F) DSS will notify in writing the resi-
dent’s guardian and conservator, conservator,
fiduciary of the resident’s estate, or the indi-
vidual who was designated to receive the
quarterly accounting of all financial transac-
tions of the amount determined to have been
paid by DSS on behalf of the deceased resi-
dent. 
(12) Upon the death of a resident who has
not been a recipient of aid, assistance, care,
Chapter 88—Resident’s Rights and Handling Resident Funds and
Property in Long-Term Care Facilities 19 CSR 30-88
CODE OF STATE REGULATIONS 7ROBIN CARNAHAN (9/30/12)
Secretary of State
services, or who has not had moneys expend-
ed on the resident’s behalf by DSS or DSS
has not made claim on the funds, the opera-
tor shall provide the fiduciary of resident’s
estate, at the fiduciary’s request, a complete
account of all the resident’s personal funds
and possessions and deliver to the fiduciary
all possessions of the resident and the balance
of the resident’s funds. II/III
(A) If, after one (1) year from the date of
death, no fiduciary makes claim on funds or
possessions, the operator shall notify the
Department of Health and Senior Services
(department) in writing, Attention: Licensure
and Certification Unit,
PO Box 570, Jefferson
City, MO 65102-0570 that the funds remain
unclaimed. This notice shall be sent by the
operator within sixty (60) days. The notice
shall include the resident’s name, Social
Security number, date of death, and the
amount of resident funds or possessions
being held belonging to the deceased resi-
dent. II/III
1. If unclaimed funds in the resident’s
fund accounts or possessions have a value of
one hundred fifty dollars ($150) or less, the
funds or proceeds of the sale of the posses-
sions shall be deposited in a fund for the ben-
efit of all residents of the facility for social
and educational activities. II/III
2. If unclaimed funds in the resident’s
fund accounts or possessions have a value of
more than one hundred fifty dollars ($150),
these funds or possessions shall be consid-
ered abandoned property under sections
447.500–447.585, RSMo. The operator shall
report and return the abandoned property to
the Missouri State Treasurer in accordance
with sections 447.539–447.543, RSMo. II/III
(B) The operator shall keep an accounting
of these funds with documentation and
receipts and disbursements of these funds
which will be subject to inspection and audit
by the department. II/III
(13) Any owner, operator, manager, employ-
ee, or affiliate of an owner or operator
receiving personal property or anything with
a value of ten dollars ($10) or more from a
resident shall make a written statement giving
the date of receipt, estimated value, and the
name of the person making the gift. These
statements shall be retained by the operator
and made available to the department or
Department of Mental Health as appropriate
and to the resident, his/her designee,
guardian and conservator, or conservator. No
owner, operator, manager, employee, or affil-
iate of an owner or operator shall in one (1)
calendar year receive any personal property
or anything of value from the residents of any
facility which have a total value over one hun-
dred dollars ($100). These requirements shall
not apply to matters deemed exceptions under
state law. II
(14) The bond required by section 198.096,
RSMo, for operators holding personal funds
of residents shall be in a form approved by
the department and shall provide that resi-
dents who allege that they have been wrong-
fully deprived of moneys held in trust may
bring an action for recovery directly against
the surety. The bond shall be in an amount
equal to at least one and one-half (1 1/2)
times the average monthly balance of the res-
idents’ personal funds, including residents’
petty cash, or the average total of the month-
ly balances for the preceding twelve (12)
months. The ave rage monthly balance(s) or
the average total of the monthly balance(s)
shall be rounded to the nearest one thousand
dollars ($1,000). One (1) bond may be used
to cover the residents’ funds in more than one
(1) facility operated by the same operator, if
the facility is a multilicensed facility on the
same premises. If not on the same premises,
then one (1) bond may be used if the bond
specifies the amount of coverage provided for
each individual facility and the cove rage for
each facility is a minimum of one thousand
dollars ($1,000). II/III 
(15) All records and receipts required to be
maintained under this rule and under section
198.090, RSMo shall be maintained for at
least seven (7) years from the end of the fis-
cal year during which the records were orig-
inally made. II/III
(16) Records related to resident funds shall be
maintained in the facility or shall be available
for review and copying, in their entirety,
within twenty-four (24) hours of a request for
access by the department or its authorized
representative. Records kept for the prior
seven (7) years, as required in section (15)
and under section 198.090, RSMo, shall be
transferred to a new operator who assumes
responsibility for a facility, and if not trans-
ferred in their entirety, the department shall
be notified immediately by the new operator.
II/III
(17) If an operator chooses to place a cash
deposit in a lending institution in lieu of a
bond as referenced in section 198.096.5.,
RSMo, the amount must be equal to the
amount of the bond required and shall be
deposited with an insured lending institution
pursuant to a noncancellable escrow agree-
ment. The written agreement shall be sub-
mitted to the department and shall be
approved prior to license issuance. II
AUTHORITY: sections 198.009 and 198.090,
RSMo 2000.* This rule originally filed as 13
CSR 15-18.020. Original rule filed July 13,
1983, effective Oct. 13, 1983. Amended:
Filed Sept. 12, 1984, effective Dec. 13, 1984.
Amended: Filed Aug. 1, 1988, effective Nov.
1 1, 1988. Amended: Filed Jan. 3, 1992,
effective Aug. 6, 1992. Amended: Filed July
22, 1994, effective Feb. 26, 1995. Moved to
19 CSR 30-88.020, effective Aug. 28, 2001.
Amended: Filed March 15, 2012, effective
Oct. 30, 2012.
*Original authority: 198.090, RSMo 1979, amended
1982, 1989, 1992, 1993.