Nursing facilities must post, in an accessible and understandable format, a list of relevant state agencies and advocacy organizations (including the State Survey Agency, ombudsman program, adult protective services, and Medicaid Fraud Control Unit) along with a statement informing residents of their right to file complaints regarding suspected regulatory violations, abuse, neglect, exploitation, or non-compliance with advance directive requirements. This is a consumer-information and transparency requirement applicable to long-term care/nursing facilities.
View official sourceF575 (Rev. 173, Issued: 11-22-17, Effective: 11-28-17, Implementation: 11-28-17) §483.10(g)(5) The facility must post, in a form and manner accessible and understandable to residents, resident representatives: (i) A list of names, addresses (mailing and email), and telephone numbers of all pertinent State agencies and advocacy groups, such as the State Survey Agency, the State licensure office, adult protective services where state law provides for jurisdiction in long-term care facilities, the Office of the State Long-Term Care Ombudsman program, the protection and advocacy network, home and community based service programs, and the Medicaid Fraud Control Unit; and (ii) A statement that the resident may file a complaint with the State Survey Agency concerning any suspected violation of state or federal nursing facility regulation, including but not limited to resident abuse, neglect, exploitation, misappropriation of resident property in the facility, and non-compliance with the advanced directives requirements (42 CFR part 489 subpart I) and requests for information regarding returning to the community.