Narcotic treatment programs must establish and implement a patient grievance procedure that gives patients a full and fair opportunity to be heard, to question evidence and persons used against them, and to receive impartial review by the program director or a designated body. If the grievance is directed at the program director, review must be conducted by a multi-representative group or a governing body subcommittee. Penalties generally may not be imposed until grievances are finally resolved, with an exception for patients who commit or threaten physical violence on program premises.
View official source28 Pa. Code § 715.22 - Patient grievance procedures State Regulations Compare (a) A narcotic treatment program shall develop and utilize a patient grievance procedure. (b) The procedure shall permit aggrieved patients a full and fair opportunity to be heard, to question and confront persons and evidence used against them and to have a fair review of their grievances by the narcotic treatment program director. If the grievance is filed against the narcotic treatment program director, the review of the case shall be conducted by either a multi-representative group of the narcotic treatment program or a subcommittee of the governing body instituted for the express purposes of grievance adjudication. (c) Penalties may not be initiated prior to final resolution with the exception that penalties may be initiated against patients who have committed acts of physical violence or who have threatened to commit acts of physical violence in or around the narcotic treatment program premises. Notes 28 Pa. Code § 715.22 State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare. No prior version found. State Regulations Toolbox