Pa. Code 717.32

Complaints about drug and alcohol recovery houses

This regulation establishes the complaint intake and investigation process for licensed drug and alcohol recovery houses in Pennsylvania. The Department accepts complaints from any individual, maintains anonymity upon request, and must begin investigations within 2–5 business days depending on the severity of the alleged risk to residents. Complaints alleging abuse, neglect, or criminal violations must be reported to law enforcement within 2 business days, and the Department may conduct announced or unannounced inspections as part of its investigation.

28 Pa. Code § 717.32 - Complaints about drug and alcohol recovery houses 

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(a)
 The Department will accept complaints from any individual about drug and alcohol recovery houses that have or are required to have licenses.

(b)
 An individual who submits a complaint may request to remain anonymous. The Department will disclose the individual's identity as required under law.

(c)
 The Department: 
(1)
 Will investigate complaints that allege a violation of subarticle B of Article XXIII-A of The Administrative Code of 1929 (
71 P.S. §§
 
613.11
-
613.18
) or this chapter.

(2)
 May refer complaints that do not allege a violation of subarticle B of Article XXIII-A of The Administrative Code of 1929 (
71 P.S. §§
 
613.11
-
613.18
) or this chapter to another Federal, State, or local agency or entity within 2 business days.

(3)
 Will report complaints that allege abuse, neglect or a criminal violation to law enforcement within 2 business days.

(d)
 The Department will assess complaints under subsection (c)(1) based on the degree of risk to residents' health or safety. The following apply: 
(1)
 The Department will begin an investigation of a complaint that alleges a direct threat to the health or safety of a resident within 2 business days.

(2)
 The Department will begin an investigation of a complaint that does not allege a direct threat to the health or safety or a resident within 5 business days.

(e)
 The Department may conduct an announced or unannounced onsite inspection of any complaint under subsection (c)(1).

(f)
 The Department will provide a summary of its findings of an investigation of a complaint under subsection (c)(1) to the individual who made the complaint.

Notes

28
 Pa. Code §
 
717.32

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