Licensees operating under Chapter 717 must develop and implement written policies and procedures for managing complaints from residents, family members, and community members. These procedures must include a process for informing all parties of how to file a complaint, including directly with the Department. This is an operational/administrative requirement applicable to all facilities licensed under this chapter.
View official source28 Pa. Code § 717.26 - Complaint management State Regulations Compare The licensee shall develop and implement written policies and procedures for managing complaints from residents, family members and community members, which must include procedures for informing residents, family members and community members of the complaint process, including the ability to file a complaint with the Department. Notes 28 Pa. Code § 717.26 This section cited in 28 Pa. Code § 717.6 (relating to application and renewal). State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare. No prior version found. State Regulations Toolbox