This section requires the DC Department of Mental Health (DMH) to periodically review Consumer Rights Policy implementation and MH Provider Grievance Procedures, ensure grievances are tracked and resolved within prescribed timeframes, and publish a semi-annual public report summarizing grievance types, dispositions, trends, and statistical data. These are oversight and reporting obligations placed on DMH as the regulatory body over mental health providers.
View official source309 DMH MONITORING AND REPORTING 309.1 DMH shall periodically review the implementation of the Consumer Rights Policy, including each MH Provider Grievance Procedure. 309.2 DMH shall ensure that grievances are tracked and that responsible parties carry out actions mandated or agreed to be performed in response to grievances within prescribed time limits 309.3 DMH shall make publicly available a semi-annual report summarizing the types and dispositions of all grievances filed during the reporting period, including noteworthy trends and patterns and any other statistical information it believes would be helpful in evaluating the operation of the Grievance Procedure. SOURCE: Final Rulemaking published at 50 DCR 8480 (October 10, 2003).