Community Mental Health Centers in Kansas must adopt written policies for regularly soliciting consumer comments and suggestions through both formal and informal means, ensuring a diverse group of consumers is reached across the center and its affiliated providers. These solicitation efforts must be coordinated with the center's quality improvement program. Records demonstrating compliance must be centrally maintained for at least five years.
View official sourceKansas Administrative Regulations Kansas Department for Children and Families Article 60.—Licensing of Community Mental Health Centers 30-60-30. Solicitation and consideration of consumer comments and suggestions. (a) Each center shall adopt and adhere to written policies and procedures that provide for regular and ongoing solicitation of comments and suggestions from its consumers. Each center shall utilize both formal and informal means of soliciting these comments or suggestions and shall ensure the solicitation of a diverse group of consumers to whom the center, and each affiliated provider with which the center has an affiliation agreement, provides services. (b) Each center shall ensure coordination between the solicitation of consumer comments and suggestions and its quality improvement program required by K.A.R. 30-60-55 . (c) Records that demonstrate each center's compliance with this requirement shall be centrally maintained for at least five years. (Authorized by K.S.A. 75-3307b ; implementing K.S.A. 39-1603 , 39-1604 (d), 39-1608 (a) and (c), 65-4434 (f), and 75-3304a ; effective July 7, 2003.) ***** Authenticated Kansas Administrative Regulation *****